CRM Soultion Architect

CRM Solution ArchitectAs the CRM Solution Architect, you will provide the technical leadership and staff mentorship for our CRM team. Your CRM product knowledge and your expertise in CRM processes, CRM solutions, CRM integration, CRM data migration, and CRM custom development will be used as you lead envisioning, architecture, and design discussions. You will be part of the Enterprise Architecture team and will work to refine and enhance our implementation methodologies practice. We'll look to you to contribute to the development of strategies, policies, and best practices. As part of your project delivery responsibilities you will participate when needed as a technical expert and SME. You will design, develop, and articulate solutions based on a customer's strategic business requirements. You will lead the implementation with responsibility for the delivery of the technical architecture designs, strategies, and quality assurance plans that will be delivered. You will work closely with Project Managers and Program Managers in the design, development, and implementation of the technical content defined in the Statement of Work. You'll create project status reports and accurately track/manage project issues and risks. Responsibilities: - Architect CRM solutions in projects driven by IS&T - Define and promote enterprise architecture standards and strategies - Design and apply enterprise system and application solutions to meet business objectives - Support executive management and project teams in technology decisions and implementation of technology strategy SME in CRM arenaRequirements: - Experience in diverse system and application design in large heterogeneous enterprise environments - Certification in the area - Demonstrated excellence in designing and implementing at least 2 CRM implementation cycles  - Demonstrated excellence in verbal and written communication at all organizational levels - Desired experience in the software industry - Ability to work independently and efficiently, managing timelines and expectations, and producing high-quality deliverables (documentation, presentations, research, etc.) - Ability to analyze problems, process complex data, establish facts, and draw valid conclusions - Open and willing to learn new technologies to provide solutions when required - Good understanding of SOA, Application integration patterns, UML based modeling, and Agile development methodology - Strong CRM Process-Oriented Qualifications: - Bachelor's Degree in Computer Science or related field required. - Minimum 5 years of intensive experience in CRM applications. - Strong background working with Oracle RDBMS and reporting environment - Strong organization, analytical, and problem solving skills - Strong documentation skills, including experience writing statements of work - Possess experience with strategic planning and ability to work with/present to Senior/Executive Management - Strong project management, customer service, and conflict resolution skills - Possession of broad understanding of company business issues and their integration with broad and complex information systems applications. - Effective communication skills, leadership skills, presentation skills, problem-solving skills, project management skills, teaming skills and organizational skills. - Self-motivated, self-supervised and solution drivenThis job requires 10-25% of travel time.Disclaimer: This job description is for informational purposes, to describe the primary duties, skills and abilities necessary to meet the requirements of this position. This description is not intended to be an exhaustive list of all requirements or essential functions; it is subject to change at any time. Novell is an equal opportunity employer and an advocate for workforce diversity.