Customer Account Manager

The Customer Account Manager is responsible for managing and growing multi-year client relationships. This is not a sales/business development position and does not require selling into new accounts.

The primary objective of the role is fostering customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.  The secondary objective, and an outcome of the first, is to maintain the customers' existing revenue spend and strategically up-sell Satmetrix products and services. The goals of the position are based around retention and loyalty of existing customers as well as identifying new business development opportunities.

This role is designed for customer-facing professionals who have a broad skill set in general business management, who are highly self-managing, and who are credible in discussing strategic business issues with executives.  This position is an excellent opportunity for individuals who want to work in a consultative client management role and have a direct impact on those companies' performance. 

Responsibilities:

·  Identify and build relationships with senior managers in client organizations.

·  Develop understanding of business issues and opportunities to deliver high-impact solutions.

·  Create high levels of customer loyalty within accounts.

·  Maintain and grow revenue from existing clients.

·  Lead the development of account plans and manage periodic account reviews.

·  Support account executives in a consultative sales process.

·  Some travel may be required (