Customer Experience Researcher / Business Development

Customer Experience Researcher / Business Development

A Keynote Business Development / Customer Experience Researcher is a strategic thinker, excellent planner, great communicator, and possesses strong analytical skills. Along with solid business acumen, a Business Development / Customer Experience Researcher has the ability to engage with Senior-level managers and executives in Fortune 1000 companies.

The Business Development / Customer Experience Researcher is responsible for growing Keynote's Customer Experience Research business, managing and developing client relationships, executing custom research engagements, analyzing quantitative usability and customer research data, to interpreting results and creating and delivering client presentations. S/He will consult with clients on their Internet strategies, adding strategic business value, and will identify additional areas where Keynote services would add value.

The ideal candidate is an insightful, consultative, strategic thinker who is passionate about the ways that the Web will continue to revolutionize information distribution, interaction, and business processes. In addition, this person enjoys meeting new people, proactively seeks out new business opportunities, and develops relationships with professionals in the fields of Customer Experience, Usability, and Market research.

Responsibilities include but are not limited to: Grow the Customer Experience research business in the New York area Manage and develop client relationships Participate in and lead qualified sales calls, and follow through on sales activities, such as proposal writing and product demonstrations Design, scope, and execute custom research requirements, including proposals, evaluation design, programming, and detailed analyses Manage international and domestic projects Research client industries and unique business issues to identify potential new business Develop deep understanding of each client’s business and Web strategy Present findings and recommendations to a broad variety of client stake holders, including Senior-level executives Extensive customer management and development responsibilities Provide working level direction to other members of the team

Required Skills: College degree, preferably secondary in a human/social science or statistics Must have a minimum of 7 years combined progressive, consultative experience in market or usability research, management/strategy consulting, and/or business analytics Familiarity with Customer Experience Management or Market Research disciplines Ability to conduct secondary research in methodology, web site design and industry markets A background in 3 or more of the following: human factors, data analysis, research, questionnaire design, statistics, User Experience, or UI design Experience working within the internet The ability to thrive in a fast-moving, dynamic, and relatively unstructured environment is essential Proven ability to deliver outstanding results Microsoft Office (Word--styles, tables, and templates; Excel- macros, charts and graphs; PowerPoint- text and graphics)

Other Qualifications: International business experience preferred MBA a plus Strong analytical skills, with very high attention to detail Strong presentation skills and the ability to facilitate discussions Excellent client and teaming skills Excellent communication and presentation skills Conversant in the principles and practices of user-centered web design Ability to manage customer delivery schedules Ability to think creatively and solve problems under significant time pressure Strong initiative and drive to succeed

For consideration, please email your resume to: careers@keynote.com Thank you for your interest.