Customer Help Desk Technician III

Sage Software Healthcare Division has an immediate opening for a Customer Help Desk Technician III SummaryProvides in-depth technical support for application software, operating systems and integrated 3rd party products to End-Users and Resellers via telephone and remote connectivity.  Manages progress, documents and steady communication throughout the life-cycle of a reported issue.  This position may also be filled in the Scottsdale Arizona office.  Responsibilities Responds to customer issues focusing on customer service and efficiency. Provides technical/advanced functional assistance to internal and external customers.  Provides in depth troubleshooting guidance. Organizes and manages workload efficiently and prioritizes projects with minimal supervision. Provides detail bug analysis to Development via bug tracking system.  Communicates priority of fix releases required for assigned application(s) to Development. Assists in technical training of internal support personnel.  Attends training classes and demonstrates application of skills gained. Proactively pursues projects within the Technical Support team that will enhance our business and customer service levels. Under supervision, performs work that is varied and may be somewhat difficult in character, but usually involves limited responsibility.QualificationsEducation:  Degree in Computer Science, Business administration or accounting or equivalent work experience. Experience:5 - 7 years business or business related training in a customer service environment.  Some knowledge of PACS is required.   Skills & Certifications:  Technical competencies preferred:  Windows Server and Workstation O/S's, SCO. Linux, and AIX, networking wireless, VPN and WAN connectivity and common peripherals.  Excellent Microsoft Office product knowledge.  Strong oral and written communication skills and problem solving/analytical skills.  Ability to demonstrate detailed knowledge of specific product, advanced programming or O/S skills.  Thorough understanding of our POMIS systems, Clinical and Imaging products and their interaction with operating systems and environments. Healthcare information technology is exploding as physicians across the nation adopt technology to improve profitability and enhance the excellent healthcare they provide. We want YOU to be a part of it. Sage Software Healthcare, Inc. is one of the largest healthcare information technology companies serving the ambulatory care market. We provide integrated practice management systems, Electronic Health Records, and EDI applications to thousands of ambulatory care practices throughout North America. These systems enable physicians and practice managers to better manage their practices and improve profitability.  We are a division of Sage Software, Inc., a North American subsidiary of The Sage Group plc and one of the world's leading providers of business management software. For more information, please visit www.sagehealth.com.   Simplicity     •     Agility     •     Trust     •     Integrity     •     Innovation When you join Sage Software, you'll not only work with a team of more than 5,000 dedicated, diverse, and highly talented professionals, you'll become a member of a fast growing, billion-dollar global company. We strike that fine balance of working for a large, financially strong, and stable company, while providing a relaxed, family-oriented environment where you can make long-term friendships. We're not just another software company. Most of our brand name products have been around 15 to 25 years, remarkably long for the software industry. Our employees are not merely average, either! They are highly qualified and energetic individuals who inspire, encourage, and challenge each other every day. We have high expectations of performance, and every individual and team can truly make a difference at Sage Software. Contributions are highly visible, acknowledged, and rewarded across the company. We offer an outstanding benefits package designed to be affordable and comprehensive to meet you and your family's needs. Some of these benefits include: Flexible medical, dental, and vision plans A wide range of Life/Short Term Disability/Long Term Disability plans including buy-up options Attractive paid time off benefits Flexible spending and education plans Retirement plans, including 401(k) (US) and RRSP (Canada) Educational reimbursement Sage Software is an Equal Opportunity Employer