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Customer Support/Client Care
| Details |
Country: USA
Location: Alaska-Anchorage Anchorage, AK 99507
Total applied: 11
Salary/Wage:11.00 - 13.00 USD /hourHealth Benefits after Probationary Period
Job Category:Customer Support/Client Care
Relevant Work Experience:Less than 1 Year
Education Level:High School or equivalent
Location:Anchorage, AK 99507
Status:Full Time, Employee
Career Level:Entry Level
Relevant Work Experience:Less than 1 Year
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Customer Support/Client Care
Position: Technical Support Rep (Ref: TSR 104)
Company: MSDSpro, LLC
Website: www.MSDSpro.com
MSDSpro, LLC – The Company
MSDSpro, LLC is a leading software company on streamlining Material Safety Data Sheets and Chemical Inventory Management.MSDSpro is dedicated to providing its customers with the best quality software and customer service.
MSDSpro provides an exiting, fast paced work environment with constant room for change and improvement.
The Position – Customer Service and Technical Support Representative
We are looking for a Customer Service and Technical Support Representative to ensure 100% customer satisfaction.
The TSR will:
Ø Handle technical support issues and operation questions on our products
Ø Be responsible for maintaining communication with customers on open issues
Ø Assist sales department with questions and issues for existing and potential customers
Ø Assist with maintenance of internal computer systems, both hardware and software
Ø Perform Teleconference Training
Ø Travel Required in USA and Canada
Ø On-site Training
Ø On-site Inventory Assessments
The Ideal Candidate
The ideal candidate will possess the following:
Ø Excellent written and verbal communication skills
Ø Strong organization and project management skills
Ø Ability to support technical and non-technical users
Ø Degree/Experience in related field (Computer Sciences, Network Technician or Help Desk)
Ø Experience with Windows operating systems 98, XP, NT, 2000, 2003
Ø Ability to communicate with various levels of the internal and external organizations
Ø Ability to work in fast paced, time critical environment
Ø Experience with relational databases and database conversions
Ø Programming experience a plus
Ø Must be willing to travel (5-15% of time)
Compensation will be dependent on experience and qualifications.
If you a strong communicator with a technical background, looking for a challenge and to prove your skills at a growing software business, we want to hear from you.
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