Customer Support Engineer - Software Support

Brainware Inc. is seeking a Senior Software Support Specialist with strong, analytical and problem solving skills. Candidate must possess the following:

 

Requirements:

 

· Basic Support experience with the following Operating Systems: Windows 2000 (Server/Workstation), XP, 2003. 

· Basic programming knowledge/experience in VB or similar Object Oriented languages

· Minimum 1-3 years software support experience working in a customer support help desk environment

· Excellent written and verbal communication and customer interaction skills

 

 

 Responsibilities:Coordinate with other support staff to provide first-level customer support via telephone and email.Perform initial issue investigation, triage, and debugging. Perform Level I system administration functions. Maintain a strong working knowledge of all the software and services supported by the company. Contribute to corporate knowledgebase.Contribute to the overall performance of the Help Desk operation. Perform Visual Basic troubleshooting and resolution.

Any experience in the following areas would be advantage, but are not necessary.NET experienceDatabase SQL experienceWeb Development experience