Customer Support Specialist

Company Overview:

Established in 2000, VisionShare Inc. is a tightly focused, results-oriented, software and services technology company specializing in healthcare EDI. With our depth of experience and professional knowledge of the medical claims reimbursement process, we have successfully positioned our technology as an EDI connectivity standard for 95% of the national Medicare payers. We're experts at safeguarding the exchange of business-sensitive information over the internet. We provide a unique capability to healthcare providers that can help them quickly and efficiently access Medicare EDI services. By planning, designing and implementing secure connectivity solutions, we help customers reduce risk and liability, decrease overhead and improve information control.

 

We are currently searching for a Customer Support Specialist to provide first tier guidance and support to our customers. The person in this role will be responsible for customer installations, configuration and support to meet a growing install base of customers. This will include the following:

 

Responsibilities:Provide first level contact to all incoming customer calls from the Customer Support linePrimary contact and interface for customers regarding support, customer setup, troubleshooting and problem resolutionAddress requests in priority order and tracks through to resolutionDocument all customer contact, configuration information, customer installations and issues, etc. in CRM Ensure a consistent response to problem resolution, customer requests, and status reporting and monitor all issues to ensure a timely resolutionAdheres to departmental policies and proceduresDevelop and maintain an in-depth knowledge of all products and servicesEscalate unresolved issues

 

Qualifications:Minimum of 1-2 years experience in a Customer Service answering high volume of inquiries via phone and/or emailDemonstrate computer systems proficiency in a Microsoft, Internet based environment and online orderingExperience with using and installing desktop application softwareBasic operating knowledge in Word, Excel, Outlook, and Internet ExplorerThe ability to work efficiently in a fast –paced, high-volume environmentBe customer-oriented and understand the value of offering excellent service to exceed customers' expectationsA desire to continue learning and improvingMeticulous attention to detailAbility to document work performedAbility to function effectively in a multi-tasking environmentA strong desire to resolve problems and help the customerStrong interpersonal skills, including customer relationship skills in conjunction with the ability to work well in a team environment as well as to work independently and assume responsibility

 

Candidate must be able to work flexible schedule during support center business hours. Support center hours of operation are from 7:00am to 7:00pm.

To Apply:

VisionShare offers a competitive compensation, comprehensive benefits package, and employee stock options. To apply, please go to https://home.eease.com/recruit/?id=42594 .