Customer Support Technician - Software Support

Sage Software Healthcare Division has an immediate opening for a Customer Support Technician - Software Support SummaryProvides support to external users of the organization's technical products or services by answering questions and solving problems related to their use.ResponsibilitiesWe are currently seeking a Customer Support Technican to work on our Technical Support Team in the Scottsdale, AZ office located at Raintree and the 101. This position supports the Sage Software Healthcare Division product Intergy. You will serve as the primary point of contact between customers and internal staff, helping analyze and trouble-shoot customer problems in a live call-handling environment. You will provide customers with quality customer contacts, prompt problem resolution, and overall support to ensure exceptional customer satisfaction.  QualificationsEducation:  High School Diploma or equivalent.  Associate's Degree preferred.Experience:  2 - 3 years business or business related training in a customer service environment, preferably in a medical office setting.  Previous experience in a call center, medical billing, or tech support environment; or an equivalent combination of education, training and experience.  Medical software experience preferred. TMM, Intergy, Health Network, Medware, Imaging experience a plus.Skills & Certifications:Working knowledge of Microsoft Office.  Good oral and written  communication skills and problem solving/analytical skills.  Strong attention to detail and customer service skills. Keyboard competency.  Proficiency in PC software applications. Ability to work in a fast paced live call center environment.  Healthcare information technology is exploding as physicians across the nation adopt technology to improve profitability and enhance the excellent healthcare they provide. We want YOU to be a part of it. Sage Software Healthcare, Inc. is one of the largest healthcare information technology companies serving the ambulatory care market. We provide integrated practice management systems, Electronic Health Records, and EDI applications to thousands of ambulatory care practices throughout North America. These systems enable physicians and practice managers to better manage their practices and improve profitability.  We are a division of Sage Software, Inc., a North American subsidiary of The Sage Group plc and one of the world's leading providers of business management software. For more information, please visit www.sagehealth.com.   Simplicity     •     Agility     •     Trust     •     Integrity     •     Innovation When you join Sage Software, you'll not only work with a team of more than 5,000 dedicated, diverse, and highly talented professionals, you'll become a member of a fast growing, billion-dollar global company. We strike that fine balance of working for a large, financially strong, and stable company, while providing a relaxed, family-oriented environment where you can make long-term friendships. We're not just another software company. Most of our brand name products have been around 15 to 25 years, remarkably long for the software industry. Our employees are not merely average, either! They are highly qualified and energetic individuals who inspire, encourage, and challenge each other every day. We have high expectations of performance, and every individual and team can truly make a difference at Sage Software. Contributions are highly visible, acknowledged, and rewarded across the company. We offer an outstanding benefits package designed to be affordable and comprehensive to meet you and your family's needs. Some of these benefits include: Flexible medical, dental, and vision plans A wide range of Life/Short Term Disability/Long Term Disability plans including buy-up options Attractive paid time off benefits Flexible spending and education plans Retirement plans, including 401(k) (US) and RRSP (Canada) Educational reimbursement Sage Software is an Equal Opportunity Employer