Customer Technical Support Engineer

Customer Technical Support EngineerDepartment:  Professional ServicesPosition Type:  Full time Candidate will be responsible for providing first and second level technical support to Stratify customers via telephone and email. Responsibilities will include: Assisting our customers and resolving issues within the approved guidelines and policies. Learning the Stratify Legal Discovery System user interface. Using strong problem solving and decision making skills to identify, research, and resolve problems. Providing resolution to commonly-reported and intermediate problems, and escalating problems to other appropriate groups. Logging incoming calls and responses, as well as keeping track of internal tools and documentation. Excellent track record in providing outstanding and unparalleled customer service.  Qualifications: Degree or certification in Computer Science or Information Systems or equivalent education and experience. Recent Customer Service and/or Technical Support experience. Working knowledge and experience in Windows Server 2003, advanced Microsoft Office knowledge of Word, Excel, and PowerPoint.  Basic knowledge of computer networking. Experience with SQL, XML, Perl, RDP, and other ASP models is a plus. High level of interpersonal communication skills. Ability to react in a professional manner and maintain composure in difficult and stressful situations.  Ability to work with general direction and minimal supervision.  Ability to learn quickly. CONTACT INFORMATION COMPANY:  Iron Mountain EMAIL:  Apply by Email Send this Job to a Friend LOCATION: Mountain View, CA 94043 STATUS: Full Time, Employee JOB CATEGORY: Customer Support/Client Care RELEVANT WORK EXPERIENCE: 1+ to 2 Years CAREER LEVEL: Experienced (Non-Manager) EDUCATION LEVEL: Certification