Customer Technical Support - In a Growing International Software Company!

Customer Support Representative – Tier II Technical

ESS is the leading provider of Environmental, Health & Safety (EH&S) and Crisis Management software for Governance, Risk and Compliance. The company has provided global and local software solutions for thousands of businesses, government agencies and other organizations worldwide. We consistently seek talented and innovative individuals to join our world-class team and change your world. ESS is headquartered in Tempe, Ariz., with U.S. offices in Denver, Houston and Washington and international offices in Beijing and Calgary, Alberta.

At ESS, we believe our employees are the foundation of our company and the reason we've achieved tremendous growth and success. We offer a rewarding team environment, competitive salary, comprehensive benefits package, and the opportunity for growth and advancement.What we are looking for in this outstanding opportunity:

A Customer Support Representative – Technical Support Tier II to work in our Tempe, AZ headquarters. No relocation assistance will be available for this opening.

The Tier II Technical Support position exists to provide advanced technical support to customers for a group of assigned applications or modules within ESS products. This position is responsible for assessing and documenting issues received from Tier II Technical and is responsible for resolving them. The position will be a technical expert for the assigned application(s) or modules of product. This position is also responsible for support service / process/ people skills enhancement.

The ideal candidate will be an individual who posses the demonstrated record of qualifications:A strong professional and highly organized candidate will have a minimum of three years in a technical or software support role The proven ability to provide superb customer support A minimum of at least one year of working experience in MS Access, MS SQL Sever 20002005, Oracle Demonstrated to be an exceptional team member Must posses a working knowledge of PC administration, troubleshooting skills and knowledge of Microsoft Windows Products Working knowledge of a ticket tracking and knowledge base software Demonstrated willingness to understand and maintain awareness of OSHA and EPA regulations as they relate to customer needs.

Desired/Preferred Skills:A minimum of at least a bachelors degree in Information Technology, or other related Technical Degree or experience equivalent Exposure to C#.NET programming language Supporting web based applications Experience with IIS

This position may at times require more than 40 hours per week.

We recruit quality and retain talent. We offer competitive compensation and excellent benefits, including medical, dental and life insurance, and a 401(k) plan, a casual work environment, paid vacation/sick/holiday/personal leave, career development and training opportunities. All offers of employment are contingent upon the ability to pass a thorough background investigation. A failure to meet this requirement may result in withdrawal of employment offer or other employment action.

Check out our website: http://www.ess-home.com/aboutus/careers/

ESS is an Equal Opportunity Employer.

Please include in your submittal your resume, compensation goals and availability.