Database Administrator - Customer Support Services

JDA® Software Group, Inc. (Nasdaq:JDAS) is the enduring demand and supply chain partner to the world’s leading retailers, manufacturers and suppliers, helping 5,500 customers in more than 60 countries realize real demand chain results. JDA has solidified a unique marketplace position, in that only JDA can offer a complete vertically-focused solution with the depth and breadth of capabilities necessary to enable the Customer-Driven Value Chain. JDA software solutions enable high-performance business process optimization and execution to achieve a connected view of the customer from raw materials flowing into production to end-consumer products at the shelf. With offices in major cities around the world, JDA employs the industry’s most experienced supply and demand chain experts to develop, deliver and support its solutions. For more information, visit www.jda.com, email info@jda.com or call 1-800-479-7382. So if you’re interested in a challenging career with outstanding growth potential send us your resume today.  This position is located within our corporate headquarters in Scottsdale, Arizona.



 

DESCRIPTION:

This position will be responsible for ensuring that databases are created and maintained as needed by the Customer Support Services (CSS) team. Databases may also be required for integration activities. The DBA will respond to direct requests from internal and external customers.

 

RESPONSIBILITIES:Works with various teams to define JDA product database functional/technical requirements, project plans/timelines, resource needs, and identifies project infrastructure requirements. Interacts daily with the support, development, product management, consulting, training, sales, and information technologies groups as needed to provide database support for our products. Maintains internal database and infrastructure at prescribed levels, and notifies management and user communities when service levels are at risk. Expedites resolution as required to maintain acceptable customer satisfaction. Maintains open lines of communication between JDA teams, external vendors and customers. Provides guidance, feedback, coaching, and developmental experiences to other JDA project teams or JDA associates to encourage teamwork and a positive work environment. Provides regular project communication and status reporting to the appropriate JDA associates to inform them of current and future activities, concerns and project issues. Recommends backup schedule in relation to batch processing and user access considerations. Works with external vendor support teams to resolve application, hardware and software related issues associated with database software. Tasks will include day-to-day monitoring and management of all internal testing and support databases, installing software upgrades or patches as required, implementing database backup procedures, developing customer upgrade paths, assisting customers with installation and database issues, and investigating new technologies.



SKILLS/KNOWLEDGE REQUIRED:5 years minimum of Oracle database administration required. Solid understanding of the Oracle architecture for Oracle 8i, 9i, 10g, and 11g. Understanding includes - but is not limited to - physical layout, memory usage, processes, backup and recovery, and connectivity. Strong SQL skills. Strong understanding of Unix, AIX, Windows. Citrix experience highly desired. Familiarity with UNIFACE highly desired. LDAP experience highly desired. Must have strong customer service skills as this position spends a lot of time working either directly or through the customer support teams with our end customers. Must have strong oral and written communication skills, and be customer focused to understand and appropriately respond to customers business needs. Ability to organize, prioritize and control several concurrent activities effectively. Ability to recognize and resolve potential issues. Ability to work well with diverse work groups and influence team members to ensure that the department goals are met. Ability to interface effectively & collaborate with clients, peers, and management to develop solutions and ensure stakeholder buy-in. Ability to accurately analyze information & make sound decisions. Ability to take initiative and accountability for achieving results.

HOW TO APPLY:

· Go to: www.jda.com/company/careers-na.html

· Select “View all JDA North America jobs”. (This opens up a new page, so please disable any pop-up blockers.)

· Select “Information Technology”, apply to the posted “Customer Support Services (400592)” job posting.

 

Find out what it is like to succeed with a dynamic high-performance company that offers benefits starting on your first day and 3 weeks vacation annually. Apply by clicking below or visit our website at www.jda.com. EOE/AAP