Deskside Support Technologist

Description Organization: Infrastructure Outsourcing Location: San Francisco, CA Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR.  We not only maintain key business functions for clients, we constantly seek to improve them to help our client’s move ahead of the competition. The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses.  Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office. Job Description:  People within the Client Operations-IO workgroup are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location. Infrastructure Outsourcing (IO) is the ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security systems, and telecommunications networks), allowing companies to focus on their core business and competencies. Our IO resources can expect to:  Incorporate skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients. Receive ongoing training to build and extend professional, technical and management skills in all areas Enjoy our comprehensive and generous benefits packageThe Deskside support services technician is responsible for support and tracking of information technology devices including workstations, printers, servers, network, and telephones in the Austin location.  Receives and responds to customer problems, issues, or requests.  Ensures proper documentation, tracking, escalation, follow up, and resolution of all incidents.  Provides Tier 2 support for customer service requests.  Exhibits proficient technical skills and excellent customer service focus in daily responsibilities.  The LTS technologist will provide customer service and technology support for the local Northern California Offices (San Francisco, San Jose, Sacramento and Walnut Creek).  Responsibilities may include but are not limited to receiving and responding to  requests for technical assistance with Accenture hardware and software, managing/assisting with inventory using asset tracking software, and ensuring proper documentation, tracking, escalation, follow-up, and resolution of all incidents. Position Requirement:  Must be willing to travel up to 25% to other Northern California Accenture offices.  Occasional travel outside the region may also be required.  Qualifications  Basic Qualifications:   Bachelor degree in related field and 1 year of relevant work experience or 2 years of relevant work experience in personal computer, customer service, help desk, or other appropriate technology support. Minimum 1 year experience with the following:  Technology Service Support Microsoft operating systems configuration/troubleshooting PC imaging/deployment tools (Ghost, Drive Image) Minimum 2 years experience with the following:  Microsoft Office products Microsoft Outlook Preferred Skills and Qualifications: Print Services Internet Technologies Lotus Notes Data Network Services Voice Network Services PDA (Windows Mobile, Blackberry, Palm) devices  Professional Skill Requirements:  Excellent customer service skills Excellent communication and interpersonal skills Proficient problem solving and analytical skills, particularly with PC, server, & printer hardware Ability to interact effectively in a team environment Ability to follow instructions to produce desired results Aptitude to multitask workloads Ability to remain calm and courteous in challenging situations Ability to work with a broad range of experience levels Good administrative and organizational skills Willingness to work overtime and vary hours as required Ability to resolve difficult customer situations and escalate issues when appropriate Demonstrate consistent follow-through on assigned tasks Ability to prioritize tasks and complete assignments in a timely manner Demonstrate ability to balance quality of work with task completion  To submit resume online Click Here Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments.  With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.  With more than 158,000 people in 49 countries, the company generated net revenues of US$16.65 billion for the fiscal year ended Aug. 31, 2006.  Its home page is www.accenture.com   Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Accenture is an Equal Opportunity Employer. Job Information Company: Accenture Location: San Francisco, CA Status: Full Time, Employee Job Category: IT/Software Development Relevant Work Experience: Bachelor's Degree Contact Information Company: Accenture Reference Code: 370907