Director, Customer Success -Jobvite, Inc.- Rapid-growth SaaS start-up

ABOUT JOBVITE:

 

At Jobvite, we’ve created a recruitment solution that fundamentally changes the talent acquisition landscape. We believe collaboration, not automation, builds great companies. Our product leverages consumer-friendly Web 2.0 technologies -- such as social networking, collaboration and elegant user interface -- in a radically easy to use application that generates monthly recurring revenues from small to medium-sized businesses.  Jobvite is a pre-IPO, venture-funded start-up with leading-edge customers and a great work environment in downtown San Francisco.  If you love to win and want to be a part of a smart, remarkable and fast-growing company, please continue reading… DIRECTOR, CUSTOMER SUCCESS  In this role, you will plan, develop and implement strategies to scale the professional services organization to handle a rapidly expanding customer base. You’ll be responsible for building the implementation and training organization to ensure the consistency and continuity of Jobvite's exceptional customer experience.  What we need:  You will utilize your proven leadership talent to build, direct and oversee a world-class professional services staff, and initiate scalable policies, objectives, and customer solutions. You’ll champion the voice of the customer, influencing the way our products and services are developed to improve the customer experience, and to drive relentless, continuous quality for our customers.  You’ll leverage your strong business acumen and passion for excellence to collaborate with other functional heads at Jobvite to help grow and develop the company. Responsibilite Include:  Ensure that Jobvite activations and training go smoothly (on-time and in-scope) and expertly handle escalated and/or sensitive customer issues. Build, lead and manage a team of professional services consultants who efficiently and consistently deliver high quality projects which satisfy the agreed upon business requirements. Represent the customer's voice internally to product development and marketing. Participate in the design of automation features for the activation process. Drive to continually improve our internal process for activation. Provide timely reporting of project status. Lead and manage the on-going customer support function Actively attract, recruit, hire and retain consultants and managers based on departmental needs.

 

What you bring to the party: 5+ years demonstrated track record in building and leading professional services and/or customer support functions for application software products Experience designing and delivering effective web-based training modules Experience in '"owning" the software implementation process from needs definition through to customer support, preferably in a SaaS model Ability to define and implement a process to enhance software product features and functionality in response to customer needs An unwaivering focus on quality and clarity of the user experience, and proven ability to maximize customer satisfaction A bachelor's degree and 10+ years total related experience

 

This is a unique opportunity to get in on the ground floor with a promising company that’s leveraging the latest web 2.0 technologies to provide Software as a Service to an under-penetrated SME market.  We offer a competitive salary, medical/dental benefits, paid time off, paid holidays and the significant opportunity for long-term wealth creation through our substantial, early-stage stock options.   Jobvite is an equal opportunity employer. 

 

To Apply, click here:   http://www.jobvite.com/CompanyJobs/Job.aspx?j=o1saVfwi&s=monster