Engineer, Quality Assurance II - Chicago

Cricket Communications, a subsidiary of Leap Wireless headquartered in San Diego, CA, is an affordable wireless service providing flat-rate unlimited products over high-quality, all-digital wireless networks that feature the latest technology. Cricket serves customers across the United States and is a pioneer of unlimited wireless services with no long-term commitments or credit checks required. Cricket offers customers access to a variety of the latest phones and mobile applications such as unlimited text, instant and picture messaging, Mobile Web, popular games and ring-tones.

We are a fast growing, entrepreneurial, fast-paced, fun place to work. We offer competitive pay; performance-based bonuses; free mobile phone and service; paid time off; and advancement opportunities.

Cricket values diversity and inclusion – when everyone is included, the possibilities are UNLIMITED! To learn more about other career opportunities, Cricket Culture and benefits please visit: http://www.mycricket.com/aboutcricket/careers/

Position OverviewThe Quality Assurance Engineer II position takes a senior role in planning, executing, and documenting the results of both manual and automated testing efforts in diverse software applications and complex environments. The position works closely with other QA Engineers, Project Managers, Business Analysts and Developers in delivering high quality software on time in a fast paced environment. This position mentors lower level Quality Assurance team members.

Essential Functions:

Test Design:Translate technical requirements into detailed test cases.Incorporate manual and/or automated testing methods. Includes multiple test scenarios and should be readable at the user level

Test Execution:Execute manual and/or automated testing using new and/or developed test procedures.Tests executed on a variety of platforms, devices, and environments.Report actual vs. expected results to assist in identifying systems defects.

Defect Tracking:Participates in the tracking and management of application and system defects.Documents defects with indicative data easily understood by development teams.Defect documentation includes reproduction steps, actual vs. expected results, code versions, system specifics, etc.

Technical Support:Troubleshoots issues reported in production environments and provides diagnosis and/or replication of the symptomsProvides Tier II Technical Support to operational teams which use the systems in the field.Fields day-to-day reported issues and suggests resolutions to those issues.

Internal Relations:Participate in customer and/or management meetings. Learn business functionality of company products as a byproduct of testing.Maintain positive internal customer relations and manage internal customer expectations.

Test Plans:Assists in the creation of test plan segments that incorporate all QA efforts in relation to the project plan.Incorporates QA efforts related to environments, testing methods, testing types, test tools, staffing, project risks, project assumptions, etc.

Standards of Practice:Promotes organizational quality assurance best practices. Provides input to cross-functional teams on product/software requirements, specifications, and standards. Researches and evaluates testing software and techniques to ensure system quality.

Education:4 year degree in a technical field or relevant work experience required4 year degree in CS, CIS or MIS preferred

Industry ExperienceTelecommunications or High Tech requiredWireless, Billing Systems and Rating Systems preferred

Job Experience:

3-5 years Software Quality Assurance experience:Test case creationTest executionDefect trackingTest Plan creationQA metrics reportingFunctional Requirement definition and translationComprehension of Technical Design documentationTesting methods: functional, unit, black/white box, regression, performance, load, stress, UAT, database, integration, system, failover, ad-hoc.Manual testingAutomated testing Client Server testing

Intermediate abilities in the following areas:SDLC ProcessWritten and verbal communication skills.Ability to communicate with managerial, administrative, and technical staff.Technical documentation skills.

Intermediate knowledge of the following tools:SQL (or PL/SQL)MS Office Suite, particularly Excel and Visio

Basic Understanding of the following Areas:Company qualityConfiguration validation and verificationSystem configurationRelease managementDatabase schemasChange control processWeb Services

Our full-time employees enjoy the following benefits:Medical, Dental and VisionDomestic Partner CoverageCompany Paid Life InsuranceCompany Paid Dependent LifeCompany Paid Disability3 Weeks VacationSick timeHoliday PayJury Duty PayTravel Accident Insurance401(k) with Company MatchEmployee Assistance ProgramTuition AssistanceFlexible Spending AccountsAdoption AssistanceFitness ReimbursementGroup Auto & Home Insurance DiscountDiscounted Phones & Service for Immediate Family

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Analysis,Operations,Prepaid,Software,Telecommunications Experience