Field Application Engineer

Position Overview    
The Field Application Engineer is the principal technical liaison between the engineering product development teams and key customers and prospects. The FAE is the primary contact for these customers on all technical questions or issues concerning products. Products consist of an http-based API and C++ libraries for real-time voice communications. Customers are typically game developers or publishers; customer development platforms include C++, C#, Python, Java, Flash, and others.

Responsibilities
 Provide either onsite or remote assistance for customers and prospects in integrating software products. Support sales staff for pre-sales customer opportunities, this might include development of a proof of concept (POC) or providing support to a prospect while they build a POC.
- Provide training to customers, sales and other FAEs and support staff, while working closely with sales/marketing management and product engineering to ensure that relevant technical information is promptly and accurately communicated to potential customers.
- Develop and manage relationships with key contacts at the customer sites. Establish credibility and influence with customers as a reliable and dependable resource that can respond to inquiries in a timely manner and achieve results.

Requirements
 5-10 years of relevant experience in Software Design/Development or Applications Engineering.
- Educational background in CS, mechanical engineering, or electrical engineering is preferred.
- Must have excellent skills in the areas of customer service, facilitation and both verbal and written communication.
- Must be able to establish and manage customer expectations well. This includes establishing relationships and credibility with customers, setting expectations and delivering results in accordance with deadlines.
- Familiarity with the overall process and requirements for software project design and delivery, especially for online games and/or real time communications
- Experience in working through multiple product design cycles and developing product features in order to meet customer requirements.
- Prior field applications engineering experience at a software or systems company is a plus.