Help Desk (CSR) - Be the customer support for this established software vendor...

Our client is well known as a premium provider of a suite of software solutions to the banking industry.  With a devoted client base it is critical that they provide a high level of customer service and support.  Due to an internal transfer they are seeking to hire a software support help desk analyst for their customer service and support team.  This company has been around for greater than 30 years and is embarking on rolling out a new version of their software suite that will fully leverage leading edge technologies.  This is an exciting time to join their small company and be able to make a name for yourself during this time of transition. This role is defined as operations support, which includes a team of help desk resources that field 2nd level support requests.  Most of the work in this role will be communicated via the customer support ticketing system.  This position has very little direct call-in support and most often requires outbound calling to provide software issue/usage support and resolution.  The type of work involved is either 1) training and advising how to use the software properly for either entry of data or reporting of data, or 2) troubleshooting reported issues in order to determine root cause of the problem.  Your goal here is to effectively identify and cofirm definite bugs that require the programming group to resolve versus the issue being something with the data, operator error, or a non-software related issue. To be qualified for this position a person must be prepared to discuss with me that they have:- 1 yr of previous experience providing help desk support for troubleshooting software related issues-a solid understanding of financial terms and/or accounting knowledge; previous banking operations experience would be ideal.- a team player attitude, a drive to excel, and thrive on being the go-to resource for issue resolution. (The company is looking for this hire to "rise above the rest" and become ready to supervise a team in the future.) Other musts are:- Must have strong customer service skills, have a pleasant phone etiquette, and excellent communication skills both verbal and written- Must not require any form of sponsorship; this is a direct hire opening therefore a contract is not an option- Must live within 50 miles of the greater Columbus, Ohio area They offer an attractive full benefit package and a business casual work environment.Contact Jim Shelton at 330-497-0122 or e-mail me your resume at jim@mrnc.com for a confidential discussion. MRINetwork is the largest and most successful search organization in the world. Each MRINetwork office is a single point of contact to over 1,100 offices in more than 37 countries, our candidates have access to the right jobs virtually anywhere in the world. LOCATION: Columbus, OH 43017 JOB CATEGORY: Customer Support/Client Care TYPE: Full Time, Employee SALARY: 30,000.00 - 40,000.00 USD /year JOB REFCODE: 3107 COMPANY: MRINetwork CONTACT NAME: Jim Shelton ADDRESS: 7300 Whipple AveNorth Canton,OH 44720 PHONE: 330-497-0122 EMAIL: Apply by Email