Implementation SPecialist

The ideal Implementation Specialist will effectively educate and guide Client's Core team, end-users, and new internal employees on software configuration and front end functionality to ensure proper utilization of the co software and ancillary applications.

• Exercise independent judgment to organize and plan Client sessions to ensure each session is tailored to the individual client need in respect to their specific practice workflow and procedures.

• Perform analysis of Client's databases and take the appropriate course of action. Action taken may include but are not limited to:

o Correct/address issues and/or problems identified during analysis

o Communicate/escalate issues/problems to the appropriate department to promptly and effectively address issues 10%

• Perform software customizations, ranging from basic to complex, in accordance to Client customization requirements. Process requirements for enhancements and/or new features to the appropriate department.

• Travel nationally. Out-of-office requirements are approximately 80 -90% annually.

Required:

o Excellent organizational skills

o Ability to manage classes of up to 10+ students

o Ability to be self-sufficient as most Implementation Specialists are remote employees

o Ability to travel (must have drivers license, credit card, government issued ID, etc.)

o Excellent people skills

o Ability to deal with stressful situations

o Ability to manage customer expectation while on-site

o Professional demeanor

o Customer Satisfaction oriented

Preferred:

o BS in Business Management, Education, Computer Science, or related fields

o Medical industry training experience

o Significant experience with class room style training

o Basic working knowledge of client/server applications

o Basic understanding of technical terminology

o Previous training and implementation experience

o Knowledge of and/or experience in ambulatory health care settings