Information Technology Senior Business Analyst

Please apply online at http://jobs.rightnow.com

Want an exciting career in software product marketing while leveraging your industry knowledge?  Consider working for RightNow Technologies, headquartered in Bozeman, Montana, with offices worldwide.  Over 700 employees strong, RightNow provides leading next-generation CRM solutions that help companies deliver great customer experiences while reducing costs.  Work in the hot software as a service space by joining a growing company pioneering and focused on delivering award winning customer experience solutions for over a decade.

As Information Technology Business Analyst you will work with stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.

The Business Analyst understands business problems and opportunities in the context of the requirements and identifies and recommends solutions that enable the organization to achieve its goals.

 

This position is very visible within the company and has a tremendous amount of potential for growth. The Business Analyst will work occasionally with senior-level stakeholders and will have a unique, cross divisional/departmental view of how the business works, and how technology ties in to the core business.

 

ResponsibilitiesInterview business experts to elicit requirements using interviews, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.Document requirements and determine project and system content for existing and new system requirements and requested enhancements. Critically review, analyze, and evaluates business systems, business requests and user needs to determine feasibility.  Distinguish user requests from underlying true needs. Coordinate/Design the configuration and deployment of business system applications and associated products throughout the enterprise. Ensure business systems and related projects meet ongoing corporate business objectives, and fulfill end user requirements. Act as a project manager when needed. Manage and deliver technical projects as related to RightNow Technologies business systems. Provide accurate time estimates for tasks, forecast projected completion dates for assignments and ensure a high quality product is produced. Ensure that any new software integration into company business system meets functional requirements, system compliance, and system specifications. Take an active role in business process mapping, and design with business system owners/users of Financial, HR, Asset Tracking, ERP systems and RightNow CRM. Develop and/or coordinate testing and quality assurance plans plus documentation for Business system changes/upgrades. Contribute to production issue analysis and resolution. 

Position Requirements

 Strong grasp of both business and technical concepts. Excellent communication skills including interviewing, documentation, and presentation. Business process mapping experience, as well as an understanding of the relationship between processes, policies, and technology. Experience in developing and executing test plans. Ability to multi-task and handle priority assignments under stress. Significant experience delivering projects using a formal software development methodology. Ability to communicate ideas in both technical and a non technical manner. Excellent research and troubleshooting skills. Basic project management skills a plus. Highly self-motivated and directed, with a keen attention to detail. Understanding of financial systems and practices preferred. Working, knowledge of Transactional Accounting and Financial Management processes in such areas as AR, AP, GL, Fixed Assets, Cash Management, Consolidation, Budgeting, and Forecasting desirable. Understanding of reporting systems (i.e. FRx, Business Object, Crystal Reports, etc.) a plus. Project experience with CRM/ERP/HR/Database applications in a medium to large enterprise preferred. Four-year college degree in the field of computer science, management information systems, financial or a related discipline, or 5 plus years related work experience. A strong customer service orientation is necessary for this position.

 

The ideal candidate will also be a mature, confident individual with strength of character and conviction.  They must have a sense of humor, be easy to work with, and have a serious perspective on delivering for the business and the customer.  They must be able to operate effectively in an extremely fast-paced and frequently changing business and technical environment.

 

The position requires leadership, flexibility, and a tremendous work ethic.