Integration Engineer

Integration Engineer

 

Voted in 2007 as one of the best places to work in Northeast Ohio by the readers of the Akron Beacon Journal, Virtual Hold Technology (VHT) is an innovative software development company specializing in virtual queuing solutions for contact centers of Fortune 500 clients. 

 

As part of the VHT Team, the Integration Engineer will be responsible for the deployment and technical integration of the Virtual Hold solution into diverse contact center environments.  In this role, the primary responsibilities will include but are not limited to:

 Installing and configuring Virtual Hold software, databases, and web services involving technologies such as Windows 2003 Server, SQL Server, IIS and .NET Framework.Working as part of a team to gather the customer's technical requirements and implementing a solution that fulfills them. Integrating Virtual Hold software with diverse call center technologies, including but not limited to: Genesys Framework, Cisco Intelligent Contact Management, Avaya MultiVantage/AES, Nortel Symposium/CCMS, and Aspect CallCenter/Contact Server.

 

In addition, you must have excellent oral and written communication skills in order to successfully interact with our client’s technical specialists, technology vendors as well as internal customers such as Solutions Architects and Business Applications Engineers.  You must also have excellent troubleshooting skills and have experience solving complex issues under time constraints.  You must be able to work a flexible schedule, working non-standard business hours and shifts as scheduled or as needed.  On occasion, you may need to travel domestically or internationally in order to perform software integrations.

 

Qualifications:Engineering/Computer Science degree with relevant work experienced is desired.Solid working knowledge of one or more key technology areas including Telephony, IVR, Programming, Databases, LAN/WAN Networking, Operating Systems.2 to 4 years of help desk experience is desired.Strong sense of ownership with the ability to take control of difficult situations while maintaining composure.

 

Virtual Hold Technology is a fast-growing company providing an exciting new technology to an industry that reaches millions of people daily.  If you’re looking for a career that offers many challenges and a chance to develop a diverse skill set, please submit your resume, cover letter, salary requirements and salary history.  Learn more about us at www.virtualhold.com