Interface Implementation Analyst

NextGen Healthcare Information Systems, Inc., a rapidly growing, publicly held, top-tier healthcare IT company based in Horsham, PA, provides computer-based practice management and electronic medical records systems to more than 1,800 physician practices across the United States. Ideal for any sized practice, from the multi-provider enterprise to the solo practitioner, NextGen Healthcare's proven suite of applications streamline front- and back office administration and management of all clinical data relating to patient care outcomes.

We are currently seeking an Interface Implementation Analyst to join our Horsham, PA based Customer Support Department.

This position is based out of the Horsham office headquarters and does not require travel. The IIA s are required to be a part of on-call rotation and carry a beeper 2 weeks every 2-3 months and are required to work an alternate work schedule and cover the 11:30 AM to 8:30 PM shift for 1 week ever 2-3 months.




 

Interface Implementation Analysts are responsible for managing the implementation of all interfaces for assigned NextGen Healthcare Customers; Pre Implementation through to a post go-live audit.

Analyze and independently identify often complex problems within the interface software and work closely with Interface Development to resolve. - 20%
Exercise independent judgment to determine the appropriate course of action to be taken during an interface implementation based on the analysis performed and all possible solutions. (i.e. move to production versus continue testing) - 20%
Take the appropriate course of action critical to the customer's operation of the interface in order to rememdy problems and issues identified. Such courses of action may include further analysis and/or repair of customer interfaces settings, etc. - 20%
Use discretion and determine independently whether or not a customer requires training on the use of the interface and determine if such training is billable or not even if it exceeds the company's time guidelines. - 5%
Document all analysis and actions for all Support calls. This data is used by management to determine resource requirements and allocations, interface enhancements necessary, customer training curriculum and other factors critical to companys operation. - 5%
Provide emergency interface support during non-business hours on a billable basis per company policy. Use discretion to determine whether or not to waive company policy to render such emergency support on a non-billable basis. - 5%
Provide consulting advice to customers and management. - 5%
Provide imput to short term plans, i.e. action plans to resolve major customer interface problems. - 10%
Represent the company in handling customer complaints, resolving grievances, etc. - 10%

Required:

Excellent English language oral and written communication skills
Ability to balance multiple priorities
Display dependable, punctual and professional demeanor
Knowledge of SQL
Significant experience troubleshooting proprietary software
Customer Service Oriented
Possess strong problem solving skills
Ability to work independently as well as in a team environment
Maintain a positive attitude

Must be Interface NCP Certified in applicable application within 6 months of employement
Minimum of High School Degree
Prior experience working as a Customer Support Analyst in a busy technology call center.

 

Preferred:

Experience troubleshooting medical software solutions
Knowledge of HL7
Technical background, working knowledge of SQL, Windows, etc.

BS in Computer Science, Health Management Information Systems, or other HC related degrees
Previous knowledge of the NextGen Healthcare Application Suite


If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=508682-3-463