Lawson Apps Support Engineer--HR/Payroll--NO Travel!

Job title:  Lawson HR/Payroll Support Specialist

 

Job Code: LAW-HR

Reports to: Manager of HR Support Team

Location:  Minneapolis, MN---****  NOTE: NO TRAVEL is required!  (less than 5%)

 

Who We Are:

 

NaviSite, Inc. (NASDAQ: NAVI)--With more than a decade of experience, NaviSite provides the industry’s only one vendor solution for the complete spectrum of application and technology services.  The company radically simplifies how organizations approach technology through a new services architecture designed specifically to reduce the complexity associated with managing multiple applications, IT infrastructure and content delivery.

 

For the first time, organizations can turn to one trusted partner to have their entire infrastructure, application and content delivery needs met.  Today, nearly 1,000 organizations around the world have bet their businesses on NaviSite based on the efficiencies and returns inherent in working with a single-source provider of IT services.  With 15 state-of-the-art data centers and eight major office locations across the U.S., U.K., and India, NaviSite is an Oracle Certified Advantage Partner (the highest level), as well as, a Microsoft Gold Certified Partner.  www.navisite.com

 

In this role, you will have the opportunity to increase your technical and functional expertise by working closely with our experienced team and clients on challenging technical projects.  You will also grow your technical expertise through ongoing exposure to new industries and cutting-edge technology.  In turn, you’ll be asked to demonstrate your ability by taking on increased levels of responsibility.

 

 

What You Will Do--Position Summary:

 

The Lawson HR/PR Support Specialist handles customer call issues involving Lawson Software application environments.  These calls will be complex involving application setup, administration and availability with a focus on The Human Resources –HR-Suite and an emphasis on Payroll.  The Support Specialist will work with his/her team members, other NaviSite resources and the Lawson GSC (if required) to identify and resolve more difficult issues with the Lawson software in an effort to identify defects, develop application workarounds and resolve customer issues.  Issues will be entered in a call database and tracked through to resolution.

 

Responsibilities include:

 

·  Handle incoming telephone calls and electronically reported issues from customers.

·  Accurately describe and maintain status of each issue entered in call database.

·  Analyze, test and resolve Lawson software defects, administration issues and end user training issues, working directly with customers, NaviSite systems, networking and operations staff, customer implementation specialists and outside resources such as the Lawson GSC, all as appropriate.

·  Handle and resolve Lawson systems and application availability and performance issues.

·  Coordinate and execute Lawson upgrade programs for ASP customers.

·  Train customers and other support specialists in Lawson product administration as needed.

·  Develop knowledge of Lawson software products and new product upgrades, as they become available.

·  Track Lawson product upgrade and patch statuses.

·  Must be able to work regularly scheduled shifts between 7:00 am and 7:00 pm.

 

Must be available for after hours coverage for critical software issues, as needed.

 

What We Are Looking For:

 

The attributes listed below are representative of the knowledge, skills, education and experience, or abilities deemed necessary to achieve success in this position:

 

·  Previous customer support experience, preferably in the Lawson Software arena

·  Experience and training in Lawson Software business applications, including Portal

·  Experience in supporting and using the HR/Payroll suite of software applications

·  Experience in supporting and using Lawson SEA applications including E/MSS

·  Experience in supporting and using BSI TaxFactory / TaxLocator

·  Basic UNIX Administration Skills

·  Basic Understanding of Database Objects and Structures

·  Good oral and written communication skills

·  Familiarity using and supporting the use of a web browser

·  Familiarity with the Kronos suite of applications would be a plus

 

What To Do Next:

 

Visit our website: www.navisite.com, and if you would like to be considered for this important role, please forward your resume by email to:

careers(at)navisite.com

 

All correspondence will be held in the strictest confidence.  We are an Equal Opportunity Employer.