Lead Technical Support Engineer (1269)

Sourcefire, Inc., the world leader in intrusion prevention, is transforming the way organizations manage and minimize network security risks with its 3D Approach - Discover, Determine, Defend - to securing real networks in real-time. The company's ground-breaking network defense system unifies intrusion and vulnerability management technologies to provide customers with the most effective network security available. Founded in 2001 by the creator of SnortB., Sourcefire is headquartered in Columbia, MD and has been significantly recognized for its ability to lead and innovate by customers, media, and industry analysts - with more than 16 awards and accolades since January 2005.B Most recently, the company was listed in the Leaders Quadrant of Gartner's "Magic Quadrant for Network Intrusion Prevention System Appliances" report and the Sourcefire 3D System was named "Best Security Solution" at the 2006 SC Magazine Awards. At work in leading Fortune 1000 and government agencies, the names Sourcefire and founder Martin Roesch have grown synonymous with innovation and intelligence in network security.Description

The Sourcefire Technical Support group is looking for highly motivated, adaptive and flexible individuals who will be responsible for processing telephone and email requests from customers and interfacing with the development team to resolve complex customer issues. Responsibilities in this capacity include:
• Troubleshoot complex system, software, and networking problems.
• Edit and approve documentation submitted to a customer knowledge base.
• Prioritize incoming support requests and manage resources as appropriate.
• Mentor and train new team members.
• Monitor support incidents for quality and data integrity.
Required Skills



Core Competencies:
• Outstanding written and verbal communication skills
• Proven Experience in solving complex software problems
• Strong people skills, ability to work effectively with customers and other Sourcefire teams
• Strong technical and analytic skills.
• Exceptional organizational skills, ability to manage multiple priorities in a fast-paced dynamic environment.
• Advanced problem solving skills, ability to develop effective long-term solutions to complex problems
• Ability to learn new skills and apply them quickly.
• Motivated team player with excellent communication skill and a positive attitude

Qualifications:
• Familiar with Linux/Unix command line tools/environment.
• Intermediate system administration skills in a Unix and windows environment
• Experience in network protocol & packet analysis
• Experience with Snort or other intrusion detection system
• 4-7 years experience in technical support and/or network/security adminstration

Desirable:
• Experience as a Team Lead or Supervisor
• Experience with MySql or other SQL database
• Familiar with perl and/or bash shell script
• Experience with Active Directory or other LDAP server
• Familiar with ClamAV anti-malware
You can learn more information on Snort at http://www.snort.orgPlease apply online at our career center: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=265011&company_id=15640&jobboardid=24SourceFire is an Equal Opportunity Employer****No Agencies Please*****