Network Administrator

Seattle-based Varolii is the leading provider of enterprise customer communication solutions that enable dynamic conversations between companies and the customers they serve. Our interactive communication solution is a blend of advanced multi-channel applications built upon enterprise software. It delivers its services through a software service model. Businesses use Varolii’s technology to leverage their rich enterprise-level customer data to proactively and personally interact with their customers with timely, relevant information.

Job Summary: 

We are seeking an energetic, innovative, customer-focused individual to join our IT Enterprise Infrastructure team. This position will be responsible for a full-lifecycle development and support of the daily operations of IT infrastructure and networking functions.  The successful candidate will need to be able to multi-task and get up to speed quickly in a dynamic IT environment. 

 

1) Maintaining and enhancing the operational readiness and performance of the laptop, desktop, server, and networking infrastructure.
2) Internal client care (helpdesk), event, and crisis management.
3) Development of networking policies, procedures, and standards.



Primary Responsibility:  Manage redundant, distributed, and high availability production networks.Configuration, deployment, maintenance, and security processes for all mission critical servers including web servers, application servers and database servers.Effective research and identification of functional, technical, and security issues.Write scripts to automate common tasks and help diagnose problems.Research new technologies that will improve efficiency.Identify and develop process improvements in the interaction between business application and the IT organization.Complete technical documentation of system processes and configurations. Troubleshoot complex problems across LANs, WANs, server, and desktop connectivity, operating systems, and application anomalies with various teams. Create and maintain backup and recovery procedures.Research new technologies that will improve efficiency.Maintain contacts and relationships with key components of the IT organization, including consultants and vendors.Specify and procure SW, HW and peripherals.Available to participate in On-call rotation.

 Technical Requirements:Competency in DNS, DHCP, WINS, Radius, application level firewalls, SSL, Exchange, Active Directory 2003, TCP/IP, Intrusion detection, anti-virus software, VPN, 2-factor authentication, SNMP, SMTP, HTTP, LDAP, FTP, SFTP, and switchand router configuration and managementCompetency in Windows XP/2000/2003//VistaA strong understanding of how to install, configure, and maintain NT/Windows Server (standard and advanced) for a production environment. Including application of service packs and hot fixes.Competency in backup and disaster recovery techniques.Competency in day-to-day desktop / laptop support issues.A strong understanding of network and system monitoring tools.Must be able to configure and maintain secure wireless networks.Batch scripting skills are desirable.An understanding of Microsoft SQL 2000/2005 (enterprise and standard editions) including installation, cluster configuration, performance monitoring, database maintenance, back up and disaster recovery.The ability to plan, tests, and implement the safe modification of a production database environment during software upgrade cycles.Competency working in WAN environments.Microsoft Virtual Server or VMware knowledge a plus.Competency and administration in VOIP technologies. Ability to understand QOS across WAN environments.Understanding of Power and HVAC requirements and administration in a production environment.Familiar with APC InfraStruXure configuration, management and monitoring.

 

Functional Requirements:

 Excellent written and verbal communication and organizational skills to effectively work with the all members of the team, a must.Strong interpersonal and communication skills for interpreting and conveying the firm’s policies in situations requiring judgment and persuasion are required.Ability to work effectively with a cross-functional team in planning, designing, acquisition, configuration and implementation of complex systemsAbility to work effectively under deadline pressure and meet customer expectations in a demanding environment. Provide estimates on development effort and proposed technical solutions to business problemProvide technical consultation to other IT team members in solving application systems problemsProvide on-call support of critical applications and may coordinate on call response efforts with other IT team members as neededWork under general supervision and may provide specific guidance to others on complex assignments

Education / Experience:BS in Computer Science, MIS, or related fields.  MCSE certified or equivalent experience.Minimum 5-7 years network admin experience in Microsoft server technology environments to include Active Directory, DNS, DHCP, WINS, and domain design.  Experience with Multi-Domain networks; managing trust relationships.Strong Exchange 2000/2003 skills.Strong scripting skills a definite plus. Requires Background and drug screening prior to employment.  Experience in a 24x7 production environment.