Network Operations Engineer

About Akamai If you use the Internet for anything – to check sports scores, book a hotel, track an order, or watch a movie trailer online – you've probably used Akamai's services without even knowing it. Akamai is the leader in powering rich media, dynamic transactions, and enterprise applications online. An S&P 500 and NASDAQ 100 company, Akamai has transformed the Internet into a more viable place to inform, entertain, interact, and collaborate for more than 2,000 enterprises. Akamai - Powering a Better Internet. The Akamai Network Operations Command Center (NOCC) team you will be joining is responsible for the availability for Akamai’s deployed network. To achieve this goal the NOCC is responsible to: * Monitor Akamai’s deployed network. * Investigate service interruptions and determine the root cause. * Resolve service interruptions either within the NOCC or by escalating to other entities inside or outside of Akamai. * Manage and track events through resolution and maintaining a history of network-impacting issues. * Provide ongoing maintenance and administration for the deployed network. Our Network Operations Engineer responsibilities include: * Diagnosing troubles identified by network monitoring and working to resolve issues. * Monitoring, troubleshooting & correcting server and network problems and live network broadcasting issues. * Working with various third parties (Engineers, System Architects, Infrastructure Vendors, Customers, Developers) to narrow down problems and achieve resolution. * Clearly and effectively documenting information in the Trouble Ticket system for communication to other staff, to open tickets and follow up on escalated problems. Basic Qualification: * Education: BS in Computer Science, Electrical Engineering or Computer Engineering or equivalent. * Overall Experience: 5-7 years or equivalent experience * 3 years of experience with implementation and support of large, complex, IP-based networks or equivalent experience * 3 years of experience with UNIX system administration or equivalent experience * 3 years of experience with scripting or equivalent experience * 2 years of experience with project engineering or equivalent experience Desired Qualifications: * Working knowledge of TCP/IP internetworking/WAN data communications. * Understanding of routing and routing concepts. * Excellent communication, interpersonal, organizational skills, and a demonstrated history of high-level achievement in cross-functional organizations. Other Information * Is relocation available for this position: Yes * Is US Citizenship required: Yes * Is a Security Clearance Required: No If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information. Contact us! If you're excited by Akamai and would like to help change the online landscapes please apply to the link below or log on to www.akamai.com/careers for more information. Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=504000-3-103 Company: Akamai Technologies, Inc.Location: US-MA-CambridgeJob Category: IT/Software DevelopmentCareer Level: Entry Level Company: Akamai Technologies, Inc.Reference Code: 2382a