Oracle Financials Senior Technical/Functional

GENERAL SUMMARY:

The Oracle E-Business 11i CRM Technical/Functional Specialist is responsible for the performance, functionality and reliability of the Oracle CRM Applications, specifically: CRM Foundation, Install Base, Service Contracts, Tele-Service, Advanced Pricing and Support.  Assists in ensuring 24x7 application software availability in support of mission critical business requirements.  This position will function as both production and development support for implementation projects.  Works with the management team to establish strategies and priorities for the overall enterprise by analyzing and understanding the current and future applications needs in order to formulate and recommend technology plans to keep pace with the business demands.

 

 

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

·       Support and maintain Oracle E-business11i CRM applications

·       Troubleshoot and resolve applications functional and technical issues.

·       Develop ad hoc reports and queries using TOAD or SQL plus

·       Develop/troubleshoot Applications program modules.

·       Ensure service level availability of the Oracle applications

·       Design, Develop, Test and implement application extensions and enhancements.

·       Develop, document and enforce application standards and procedures

·       Work with process owners and identify information technology solutions that enable business process improvements

·       Work with cross project teams to resolve technical performance issues/bottlenecks (e.g., network, storage, application)

·       Serve as trusted advisor and Subject Matter expert to the business regarding how the system can be used to support desired business processes and requirements

·       Provide on-call support and break/fix/enhancement activities to resolve application issues 

 KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

·         Strong analytical and troubleshooting skills.

·         Ability to work effectively in a fast paced environment.

·         Excellent communication skills.

·         Significant Experience with System Requirements Gathering, Analysis, Design and Development. Guide users in formulating requirements, advice on alternatives and on the implications of new or revised processing analysis. 

·         Ability to understand business processes, gather requirements and prepare design specifications.

·         Previous experience implementing or supporting Oracle E-Business Suite 11i CRM applications.

·         Experience with Oracle Install Base, Service Contracts, Tele-Service, Advanced Pricing, Customer Online, CRM Foundation and TCA Customer Model.

·         Proficient  in  CRM Technical foundation and table structures

·         Proficient in SQL, PL/SQL, SQL Tuning and using TOAD

·         Experience with Oracle Applications Technology foundation, Oracle Forms 6i, report 6i, Workflow 2.6, XML Publisher, Oracle Discoverer, Oracle Database 9i, SQL loader.

·         Experience with Application Object Library (AOL), Concurrent Manager and Flexfields.

·         Experience with designing and developing  CEMLIs (Configuration/Customization, Extension, Modification, Localization and Integration)

·         Experience with OA Framework, 11i Forms Personalization, Oracle JDeveloper, Self Service web forms.

·         Experience with Software development life cycle.

·         Experience working with conversion and interfaces programs

·         Experience with Database concepts, PL/SQL, Unix Shell Scripts, FTP process, HTML, JavaScript, JSP and XML.

·         Working knowledge of Oracle  Applications API’s

·         Knowledge of Oracle Receivables and interfaces from CRM modules

·         Experience with an organization with a key 24 X 7 reliance on its applications.

·         Flexible, self-directed and motivated individual, able to accommodate to shifting priorities.

·         Excellent communication/customer service skills. Ability to understand others and clearly express thoughts.

·         Self-starter, who can work independently, follow through and complete tasks with a minimum of oversight

·         Ability to provide on-call support

·         Knowledge of other Oracle E-Business Suite financials modules will be a plus.

·         Ability and interest to learn and develop on newer technology tools and skills.

 

MINIMUM QUALIFICATIONS:

 

Education and experience equivalent to:

 



·         Bachelor’s degree from an accredited college or university in computer science, information systems, or a business related field with 5 - 8 years experience related to the duties and responsibilities specified.

·         Proven track record in configuring, implementing and supporting Oracle applications E-business suite11i.