Premier Field Engineer - SQL Server

Job Description: Please note that due to the sensitive nature of the work and the clearance requirements a US Citizenship is required for the position in Washington, DC.Primary responsibilities of the Premier Field Engineer (PFE) position include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server.  The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers.  The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.  The PFE will provide technical support including product technical training onsite, as well as via telephone, and electronic media.  PFEs must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.  Recommended qualifications include:·  Superior problem solving and troubleshooting skills at the System Engineer level·  Exceptional customer service, overall communication and technical writing skills·  Sufficient technical depth to communicate with development and other internal organizations at a peer level·  Possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers·  Demonstrate aptitude for providing exceptional customer service in politically charged environments·  Show ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development·  Be able to apply technology to improve existing products and systems at customers and for internal use·  Be confident in actively participating in team support by proposing and implementing solutions·   Be able to assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers. Job Requirements: ·  Overnight travel is required.  Travel requirements vary regionally and could be as much as 40-70% (average travel for the job is 50%).  Engineers must be available for travel dispatch 24x7x365.  Candidates must possess current passport or be able to obtain passport within 90 days of hire.·  Technical Requirements:·  Superior knowledge and demonstrated technical proficiency in SQL Server 2000/2005 with solid understanding of standard computer and networking concepts, and Internet fundamentals, is required·  Strong technical depth in Windows Server 2000/2003·  Debugging skills in the Windows Platform and SQL·  Programming skills in one or more of the following: SQL, VB, VBA, C++, VJ++, VBS, Jscript, HTML/DHTML·  Solid hands-on experience with one or more of the following would be beneficial: SQL Server Integration Services, Reporting Services, Analysis Services, Windows desktop Operating Systems, Active Directory (architecture, design, disaster recovery and troubleshooting), IIS and ISA.·  Education: College degree, preferably in Computer Science, is required.  We will consider related field (or equivalent) experience·  MCSE strongly preferred, but not required at hire; however, must be obtained within 12 months of hire Microsoft offers an excellent benefits package to full-time employees including medical, dental, vacation, employee stock purchase plan, and 401k, plus some great extras including: our 24-hour nurse line, stay fit program, product discounts, and paid infant care leave. All part of our commitment to our most important asset: our employees. For more information about life at Microsoft, please visit our careers website. Microsoft is an equal opportunity employer (EOE) and strongly supports diversity in the workforce. Key Words: SQL, SQL Server, DBA, Database Administrator, Database Developer, Systems Engineer, MCSE, MCDBA  ;