Product Demo Specialist (2008023)

For over a decade PatientKeeper has worked with hospitals, health systems and medical group practices to automate physician workflow and improve the physician experience with technology. With a core competency in systems integration and interoperability, PatientKeeper offers a "last mile" solution to healthcare organizations by connecting disparate systems (inside or across healthcare facilities) to offer the physician a single user interface that presents all the information they need to provide the highest quality patient care every day. PatientKeeper's software applications are delivered via web browsers, smartphones and tablets and are accessible anywhere anytime. Our goal is to help our customers achieve lasting results—quality patient care, high physician satisfaction, accelerated revenue cycles, and advanced hospital performance. Incredible market momentum and demand for PatientKeeper software products continues to drive growth for the company. We are proud of our success. At the heart of our success is the PatientKeeper team—smart, passionate, highly driven individuals, who love what they do. We are always excited to meet talented candidates who want to join our high-energy environment.Description



Reporting to the Director of Sales Support & Development, the Product Specialist's primary role is to support the sales organization by providing product demonstrations, technical knowledge and application expertise throughout the sales process (pre and post sale); contributing to the overall success of the sales organization in both new business and add-on business sales events, including general capabilities presentations (customized to the particular selling situation) and trade shows post-sale meetings and adoption seminars.

Core Responsibilities:

1.) Product Demonstrations:Trade Show demos Introductory/ General Capabilities demos Customized mid-sale process demos Customized Bake-off demos

2.) Providing technical knowledge:Related to installation of product/ presentation of data in product Types of integration available to pull and push data in and out of PK General knowledge of clients and prospects installations for purposes of building credibility/ sharing anecdotes

3.) Developing and updating sales tools: Demo tools Documents Items as requested by sales rep

4.) Trade Show support, including set up and breakdown as lead contact

5.) Pre-sales client demo product distribution, training, and support

6.) Translate customer requirements and constraints into viable solutions - understanding the customer workflows and problems and finding ways to mirror/ solve them in the PK software

7.) Assist the sales team in developing:Statements-of-work - assisting sales exec to interpret prospect/ client requests and applications to meet their desired needs Responding to RFP's Positioning products in a complex environment - helping sales exec to determine best demo, anecdotes, etc to support the discovery work when they are called in to a meeting

8.) Track relevant industry trends and maintain a close relationship with product development to keep abreast of new product initiatives and releases

9.) Insuring maintenance and operability of sales system, working with PM to facilitate upgrades and speed/ availability of system and communicating updates/ changes to sales team

10.) Work with Regional Account Managers to participate and assist when requested with client kick-offs, go-lives and adoption seminars as well as any post-sales adoption/ add-on opportunities

11.) Sales product training including:New Hire training All Sales Demo bi-annual demo competency program New product education New use cases/ client benefits from using PK Business Case as it pertains to the demo Sharing experiences, use cases, value and questions between executives and prospects

12.) Communicating product requests and/ or questions from clients and prospects to Product Management and then back to Sales Executives

13.) Agility in meetings, able to identify a unique customer need on the spot and demo a solution in PK; ability to follow the direction of the customer and make adjustments to demo or presentation mid-stride

14.) Self-directed continuous education in:PK product functionality Market trends Business of our customers and clients New and innovative uses of our products at various clients Required Experience

Bachelors Degree required A minimum of five (5) years healthcare experience, preferably patient care related Ability to Travel up to 70% - US, Canada Exceptional interpersonal communication (written & oral) and presentation skills required Arranging presentations and conducting demonstrations and/or site visits Familiarity with HIS and EMR Systems Strong computer literacy Desire to work in a high growth, rapid pace company environment Self directed team player Ability to be flexible and self motivated Submitting a resume online at a job site could cause valuable screening information to be missed.Please apply directly at: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=181923&company_id=15913&jobboardid=24 PatientKeeper is headquartered in the Boston area with a regional office in Chicago.