Product Mngmt - Product Developer (non-programmer) - Internet Team

This position is with Donovan Data Systesm, Inc. DDS is the leading systems and software provider to the marketing communications industry. DDS offers an exceptional range of business solutions that bring operating efficiencies to media agencies and marketing services companies. This position is on our iDesk Product Development team, which has recently developed a digital campaign management system.

You can learn more about DDS and iDesk at the DDS website: http://www.donovandata.com/index.html

 

What we need

The candidate will be the main point of contact for internal application support - fielding questions and solving complex problems- on a dynamic web-based application. As well, the candidate will assist in identifying requirements and testing to those requirements.

Candidate must be able to manage multiple projects, be well organized, possess excellent written and verbal communication skills, and the flexibility and adaptability to work in a constantly changing environment.

What you'll do

Provide second-line support to internal users; Problem-solve and respond to product questions/issues, and escalate as necessary

Test new software and bug fixes

Assist in creating and executing test plans for both manual and QA testing

Assist in managing and documenting product requirements for the team's use

Learn the users’ business needs and apply this knowledge when designing and testing new products/features

What you'll bring to the job

Analytical thinker with an eye for detail

Ability to troubleshoot problems and analyze detailed log files

Resourceful and takes initiative

Strong organizational and time management skills

Ability to meet deadlines and adjust to change in work assignments

Strong verbal and written communication skills.

Team player: highly cooperative; able to cultivate relationships within the team and across the company

Be flexible and open to change

Education or experience in Product Development and Design, Systems Analysis or a related field not required, but a plus.