Product Support Analyst

 

Infor Global Solutions

Job Posting

Infor delivers fully integrated enterprise solutions for a wide range of industries, as well as best-in-class, stand-alone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial and performance management, and business intelligence. With 9,000 employees and offices in over 100 countries, Infor provides enterprise solutions to more than 70,000 customers. For additional information, visit http://www.infor.com/.

 

POSITION:   Product Support Analyst

TRAVEL:  None

LOCATION:  Columbus, Ohio

 

SUMMARY:  The Product Support Analyst will work in the Global Support organization as a member of the Support team to provide responsive, quality support to Infor’s customers.

 

RESPONSIBILITIES:

 

§ Provide courteous customer service in an accurate and timely manner in accordance with existing procedures.

§ Provide product support by responding to incidents, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem.

§ Develop and maintain effective customer communications by managing the customer’s expectations through use of negotiation, persuasion, diplomacy and clear communication, ensuring customer satisfaction and customer retention.

§ Provide application support to customer accounts for Infor’s products as required.  Specifically for the Infor ERP SyteLine Product.

 

Required Skills:

 

§ Bachelor’s degree in computer science/business or relevant experience in functional area i.e. Accounting, HR, Purchasing, Customer Services experience.

§ Advanced problem solving and analytic skills.

§ Good writing and editing skills; excellent communication skills.

§ Strong interpersonal and customer service/orientation skills.

§ Solid PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, product programming.

§ Strong organizational skills required to insure most effective and timely delivery of service to clients.

 

DESIRED Skills:

 

· Strong working knowledge of the Infor ERP SyteLine product suite.

· Competent knowledge of Generally Accepted Accounting Principles (GAAP).

· Proficiency in SQL client tools or Progress (code language)

· Experience in any of the following areas is a plus: Distribution Management / Warehouse Management / ERP Management / Supply Chain Execution, Financial

 

 

CONTACT INFORMATION:

To apply please send your resume and salary requirements to SyteLine.Support@infor.com and indicate Product Support Analyst Position in the email subject line. Infor Global Solutions offers a competitive compensation and benefits package.  Principals only please.  EOE/AA M/F/D/V