Product Support Rep

Job Title: Product Support (Senior Account Associate)Reports to:  Industry Practice Group LeadLocation:   Hackensack, New Jersey  We are the world's leading provider of cutting-edge technology and services that help our clients in the insurance and re-insurance industries make the right decisions in managing catastrophe risk associated with natural perils such as earthquakes, hurricanes, and windstorms.  We lead the market in risk modeling for man-made disasters associated with acts of terrorism.  RMS solutions are trusted reliable benchmarks for strategic pricing, risk management, and risk transfer decisions.  · We value performance and aspiration, which fuels our entrepreneurial metabolism and creates the momentum needed to envision and accomplish ambitious goals · We value innovation and creativity, and invest in bold ideas; our employees’ curiosity, courage and freedom to experiment keeps us on the leading edge· We value teamwork and commitment  to each other and our clients  The Opportunity -  Job Summary:The Senior Account Associate responds in a timely manner to client and RMS field staff inquiries regarding operation and application of RMS products.    Job Description:The Senior Account Associate is an integral part of overall client satisfaction with our products and services. A significant part of this position involves gathering information from clients and RMS departments in order to perform tests using RMS products to solve client issues and questions.  The Senior Account Associate monitors the progress of client inquiries to ensure and confirm final resolution internally and/or externally.  This position is responsible for disseminating new knowledge or feedback of product related issues to other RMS staff or clients as necessary.  Where appropriate, the Senior Account Associate will provide assistance to the product development effort and execute on special projects as directed.  This position also entails training and mentoring other new Account Associates, ensuring that they are able to answer client questions correctly and efficiently.  The Senior Account Associate is often times the first point of contact for many of our clients; therefore this is a position where relationship building begins.  Job Requirements:  BS/BA or equivalent is required.    MS Office (Word, Excel, Access), including database management and some networking (SQL, ODBC and IIS).    Knowledge of RMS products RiskLink, RiskBrowser and PTM is highly desired.  Excellent time management and organization skills are necessary to meet the challenging demands of the Account Associate role.    Strong communication skills (written and verbal) are also necessary.    Previous product-support related experience is not required but is desired.     We are seeking an individual with an analytical background, strong problem-solving skills, and the desire to work as a team to assist our clients  Are you ready to join? If you are interested in this or other interesting opportunities at RMS email your resume to: rms@agents.icims.com .  RMS is an Equal Opportunity Employer. www.rms.com. Company: Risk Management Solutions, Inc. Location: Hackensack, NJ 07601 Status: Full Time, Employee Job Category: Customer Support/Client Care Relevant Work Experience: More than 15 Years Career Level: Experienced (Non-Manager) Company: Risk Management Solutions, Inc.