Product/Technical Support Representative

Dean Evans and Associates, Inc., a global leader in event management, academic, and resource scheduling software for over twenty years, is seeking a new Full-Time Technical Support Specialist to join our Client Services Team to provide primary phone, email and web based support for our EMS Enterprise, EMS Campus and EMS Professional customers.

Our refreshing client-focused, team apporach to technical support is designed to solve customer issues with a minimum need for esacalation. Each professional team member is fully empowered to solve problems on their own with direct access to developers and managers. We are not a call center with impersonal service, call quotas, productivity meters, or scripts. Our technical support staff are fully salaried professionals that solve a wide range of problems ranging from a simple question to a complex database fix for a global company.

In addition to salary, Dean Evans and Associates offers a full benefit package including Health, Dental, Paid Vacation, a matching 401-K, paid testing fees for any Microsoft Certification exam, Subsidized membership to the Colorado Athletic Club, a fun always casual dress workplace, great activities, and a number of bonuses and incentives.

Primary Responsibilities:

-Provide a range of primary support and technical solutions for our customers leveraging additional development and management resources as needed.

-Respond to all calls received by Customer Support (Phone, Email, Fax)

-Ensure that each support call received is logged

-Maintain a professional customer service image at all times. Be courteous and helpful.

-Document solutions for future use by support team and customers



Other Responsibilities:

-Conduct some end user training via the telephone and internet

-Assist in testing new product releases as needed



Position Qualifications:

-1+ years of software support in a call center or technical support environment

-An intimate knowledge of Windows operating systems

-Experience with Microsoft Windows Server and Desktop OS, and experience with Microsoft .Net and Internet based applications using HTML, ASPX, and IIS.

-Microsoft certification and SQL Server experience a plus



Work Environment:

-Flexibility is required. Current support hours are 7:30am-5:00 pm MST.

-Casual, team oriented, non-smoking work environment

-EOE employer


Please apply through this site or send a brief cover letter, resume and salary requirements to jobs@dea.com We are based in the Denver Tech Center in Colorado and are only considering applicants that live or will be moving to the Denver Metropolitan Area.

Visit our corporate website at: http://www.dea.com for more information on our company.