Project Manager- Customer Satisfaction Survey

Kenexa is a leading end-to-end provider of software, proprietary content, services, and process outsourcing that enable organizations to more effectively recruit and retain employees. Our talent acquisition and employee performance management solutions leverage 20 years of experience helping clients maximize the performance of the organization. Our solutions enable clients to improve the effectiveness of talent acquisition programs, increase employee productivity, and retention, decrease costs, and improve management decision-making based on analyzing and summarizing key HR metrics associated with employee performance. Kenexa develops and hosts SAAS Web solutions comprised of a scalable multi-tier enterprise architecture using cutting edge technologies.

 

Position summary:

This position serves as the primary contact for multiple Survey clients.

 

Essential duties and responsibilities:

1. Ensuring overall client satisfaction for our clients.

2. Project Managers must take the lead role on multiple client projects to ensure that the appropriate internal resources are dedicated to the client’s project.

3. The Project Manager must ensure the timely delivery of the survey to the client, delivery of the survey reports, training the client’s representatives on utilizing survey results, delivering executive summaries and providing feedback/action- planning packages.

4. As the primary contact, the Project Manager must ensure all interactions and communications between Kenexa and the clients are consistent and unified.

5. Must be knowledgeable on the clients contract, to ensure the clients are receiving the services as stated in the contract and to be able to answer inquiries on the client invoices.

6. Must coordinate internal team meetings, offer operational guidance and monitor the progress of their client’s projects.

7. The Project Manager is responsible for the accurate and timely completion of all project documentation.

8. Must be knowledgeable on all Kenexa products and services to be able to help the clients with all of their Customer Satisfaction and Human Resource needs.

9. Other duties as assigned to meet client deliverables

 

Qualifications:

1. Must have high level of interpersonal skills to handle sensitive and confidential information. Position continually requires demonstrated poise, tact and diplomacy.

2. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

 

Experience:

- BA required, MA preferred. 

- Minimum of 3 years experience managing customer satisfaction or market research projects, 5 years preferred.

 

Please apply online at:

https://recruiter.kenexa.com/careercenter/cc/CCJobDetailAction.ss?command=CCViewDetail&job_REQUISITION_NUMBER=29891&ccid=bupJEdUjsTs%3D