Regional Implementation Manager, Physician Software

TITLE:  Regional Deployment Manager REPORTING TO:  Vice President, Deployment Location:  Tampa, Florida  The Company is searching for a Regional Deployment Manager that will need to reside in or around the Fort Lauderdale, FL area, or willing to relocate to the area as the office is in Ft. Lauderdale, FL. The Regional Deployment Manager will lead the deployment activities in the Southeast Region, with responsibility for service infrastructure installation, ambulatory care client set-up, training, and “go live” activities to ensure a superior installation and on-site support experience to our ambulatory care customers.  The Candidate must have strong management skills, experience with managing outside vendors, customer relations skills, and solid technical capabilities. The Regional Deployment Manager will be responsible for quickly building and managing a field deployment organization that maintains zero-defect installation quality and extremely professional standards throughout Pennsylvania. Essential Job Functions:  Interact with the Company’s clients to ensure a GREAT installation and “go live” experience Ensure the successful field service installation of the technical infrastructure and software to support the Company’s services Ensure the successful set-up, training and “go live” for the Company’s customers Manage customer-facing escalated installation and field service issues Ensure staff continue to update records in the Company’s CRM to accurately reflect the client’s activities Generate and maintain daily management reports and ensure regional team is meeting The Company’s  deployment metrics and SLAs (Service Level Agreements) Meeting the Company’s deployment objectives May require flexible / non-standard hours to cover a production environment Serve as the senior location manager, providing leadership on Company-related issues to the team Work in an aggressive team and goal oriented environment, proactively taking responsibility to get the job done (no such thing as ‘not my job’) Required Expertise:  Previous experience managing customer-facing Information Technology field installation and/or field service experience Must have experience with software installations in the ambulatory care arena Must be a team player and must not be afraid to be a player/coach Willingness to take ownership of the deployment process and demand high-quality work from internal and contract technicians Ability to explain technical concepts to non-technical audience Strong customer service background, preferably with the client’s practices and/or the ambulatory care environment Strong computer literacy with previous CRM (Customer Relationship Management) software experience Professional verbal, writing, documentation and analytical skills Skills and Experience:  Candidate must demonstrate proven success in field service and/or field installation of IT equipment, with an understanding of field installation requirements Candidate must have experience with deploying applications in the field, successfully training and implementing customers Experience with deployment and/or support of ambulatory care client’s Management Information Systems (POMIS) or Electronic Medical Records software a strong plus Goal-oriented professional, with a track record of success 7+ years of relevant experience Minimum Bachelor’s Degree and relevant experience Travel Required:  Intra-state travel required   MRINetwork is the largest and most successful search organization in the world. Each MRINetwork office is a single point of contact to over 1,100 offices in more than 37 countries, our candidates have access to the right jobs virtually anywhere in the world. LOCATION: statewide, FL JOB CATEGORY: Installation/Maintenance/Repair TYPE: Full Time, Employee SALARY: 90,000.00 - 100,000.00 USD /yearplus up to 30% bonus and stock options CONTACT NAME: Michael Camp EMAIL: Apply by Email