Regional Resource Manager

Member of the North America People team, and integral member of the North America Resource Management team, with direct responsibilities for the Central Region.


Responsible for the  with direct responsibilities  and to work with the North America management team to make sure that we make the best staffing decisions, balancing the needs of consultants, clients and ThoughtWorks.

 

Responsibilities

-  Partner with Regional leader  on staffing and people issues

o Current projects- work closely with Client Principals and Project Managers

o Demand / New Projects – partner with sales organization

o Managing priorities – escalate staffing conflicts and facilitate decision making

o Make staffing decisions in collaboration with NA RM team

o Support other regions as needed

o Update internal systems as needed, ensuring integrity of data

-  Leverage Regional skill mix

-  Manage Regional People Pool

-  Client visits (interaction with TWers)

o Individual meetings with Consultants

o Coaching PMs/CPs (team issues)

o Team building

-  Pair in managing performance issues for the Region

-  New hire session, prepare and deliver training as needed

-  Develop effective working relationships with internal departments as well as professional services staff

 

You should

-  Be a People person and enjoy working in a rapidly changing collaborative team

-  Have an understanding of project delivery in a software environment. Experience working on software delivery projects is an added advantage

-  Have the energy, patience and drive to adapt to an ever changing business environment and deliver results

-  Have a creative approach to solving problems

-  Enjoy interacting, working and collaborating with a diverse set of people across multiple countries/cultures

-  Show high personal integrity in dealings with team, people and partners

-  Have the confidence and experience to communicate difficult messages  and have the ability to influence

 
Role Specific Skills:

-  Understanding of the technical roles and skills that are needed on technical projects - experience in a software delivery role will be advantageous

-  Understanding of the dynamics that make up successful teams. Skills and experience mix as well as creation of diverse teams

-  Understanding of business impact of staffing decisions - staffs with an eye to revenue maximization

-  Excellent communication skills across a wide range of people

-  Assertive yet nurturing and able to have difficult discussions

-  Creative problem solving skills and flexibility to find different solutions - willing to go the extra mile to get the right solution

-  Strong planning, data analysis and organizational skills

-  Able to balance the needs of different stakeholders effectively

-  Able to travel as needed to ThoughtWorkers based in North American clients and other ThoughtWorks offices

Competencies

-  Consulting: Identify and solve politically sensitive issues. Build rapport with a wide variety of clients. Give and receive feedback. Negotiate with a variety of stakeholders. Resolve conflict. Present difficult situations positively. Keep service mentality.

-  Communication: Use a variety of questioning techniques to explore situations. Present to clients. Facilitate group sessions. Active listening. Convey complex concepts verbally. Tailor messages to different audiences. Value and promote a culture of feedback.

-  Coaching/Mentoring: Identify and support development activities for ThoughtWorkers

-  Leadership: Create and be accountable for team goals. Support a team-based approach to delivery. Lead by example.

-  Agile: Adapt approach to each situation. Seek to improve processes. Identify problems.

-  Organizational Skills: Identify and assess individual’s accountability and follow up appropriately. Make difficult decisions. Prioritizes work to achieve deadlines.

-  Analysis: Comfortable to manage and organize large amounts of complex data. Spots patterns and trends. Able to identify skills gaps and training needs in advance.