SAP OMS Support Analyst

The Interpublic Group of Companies is a global marketing communications and marketing services company with over 44,000 employees worldwide. We are currently seeking an SAP OMS Support Analyst.   BROAD FUNCTION:
Support markets/ clients by promptly resolving their Level 2/3 queries working as required with the appropriate parties for resolution.

RESPONSIBILITIES:
• Maintain appropriate log of queries put forward by markets within helpdesk software.
• Optimize issue resolution by following helpdesk procedures – effective, efficient, documented issue resolution.
• Work closely with the support team and liaise with project team members and FMS functional team members and/ or manager in order to maintain and apply common processes.
• Actively promote the designed processes within the organization
• Contribute to group goals as set out in the methodology and achieve high level results – by being proactive in the approach
• Participate in ad-hoc and on-going support and Financials projects
• Produce periodic reports

EDUCATION AND EXPERIENCE REQUIREMENTS:
• Bachelor's Degree in Computer Science or related discipline is preferred
• Minimum 1 year SAP experience
• Some configuration experience in SD is required
• Experience with one full life cycle SAP implementation required
• Able to work to tight deadlines
• Able to take full responsibility for a task
• Experience in a 2nd level support role for SD/MM is preferred
• Strong understanding of MM and/or PS including configuration is a plus
• Experience working within a customized SAP solution
• Experience in using a helpdesk Management tool is preferred


 

You must have authorization to work in the US for any employer.  We do not sponsor for Green Cards or Visas.

 

To learn more, and to apply, please visit:

www.ipgjobs.com

 



We are an Equal Opportunity Employer