SAP PP/QM Team Lead

Description Organization:  Systems Integration and Technology Location:  Cincinnati, OH The US Delivery Center organization is comprised of six delivery centers that create client value through innovative technology solutions primarily focused in Application Outsourcing, ERP solutions, Information Management Services, and Net Centric solutions. The Delivery Center model is based on the principle that efficiencies and economies of scale are achieved through procedural best practices and centralized relationships for our clients specializing in finance and accounting, procurement, customer service, human resources and other services.  Our USDC employees can expect to:  Work with cutting edge technology Deliver high-quality solutions across multiple industries Work on a variety of projects ranging in both size and scope Receive continuous training and career development  Job Description: The SAP PP/QM Team Lead in the US Delivery Centre is responsible for the design, configuration and support of the SAP PP/QM area to meet the business needs of our clients.  Working closely with our clients to deliver, maintain, troubleshoot and enhance SAP functionality, the PP/QM Configuration Team Lead adds value to the US Delivery Centre through their knowledge of the PP/QM module and knowledge of its integration with other modules.  Responsibilities:  Responsible for Tier 2 & 3 support (SAP PP, QM, and APO) Responsible for meeting Service Line Agreements Manage local and IDC support resources Specific responsibilities:  Assess urgency of break-fix issues and requests for new functionality Assign requests to team resources as necessary, and manage work to completion Use skill set to design, build, and test effective solutions to application and/or process defects Develop other team member’s skills, mentoring them to become better SAP configuration architects, and better client consultants Ensure workload is balanced across team members Ensure sufficient application coverage during regular business hours, holidays, off-hours Be a role model to others in the team (quality of solutions, customer focus, work/life balance, etc.) Support/sponsor work/life balance Identify areas for improvements in processes and system utilization. Drive/lead implementation of such efforts Monitor client satisfaction and escalate potential issues to management if necessary Ensure all service requests are managed and completed according to Service Line Agreements Qualifications:  Bachelor degree in Computer Science or similar degree or equivalent experience 4 years experience in SAP PP/QM configuration Professional Skill Requirements:   Proven ability to work independently and as a team member Ability to be flexible and work analytically in a problem-solving environment Excellent communication (written and oral) and interpersonal skills Strong supervisory, coaching and project management skills Strong organizational, multi-tasking, and time-management skills Excellent negotiation, influence, mediation and conflict management skills To submit resume online Click Here Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.  Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Accenture is an Equal Opportunity Employer. Job Information Company: Accenture Location: Cincinnati, OH Status: Full Time, Employee Job Category: IT/Software Development Relevant Work Experience: Bachelor's Degree Contact Information Company: Accenture Reference Code: 340708