SMS Coordinator

SMS Contract Renewal Coordinator - Inside Sales

 

As a member of the Software Maintenance Service (SMS) Contract Renewal Team, you will have primary responsibility for SMS contract renewals for AspenTech's worldwide customers.  You will drive the process from quote creation through quote acceptance and purchase order receipt.This great opportunity has a competitive benefits, compensation and incentive plan. This position is located in our Burlington, MA headquarters.

 

AspenTech is a recognized expert and leading provider of award-winning process optimization software and services. AspenTech's integrated aspenONE(TM) solutions enable manufacturers to reduce costs, increase capacity, and optimize operational performance end-to-end throughout the engineering, plant operations, and supply chain management processes, resulting in millions of dollars in cost savings. For more information, visit www.aspentech.com. Research software license agreements, renewal history and identify upcoming SMS contract renewals Create SMS contract renewal Quotes and send them to the customers Follow-up with the customers to ensure their acceptance of the Quotes and submission of corresponding purchase orders to meet our renewal metrics Work closely with the customers to address their concerns and questions while using the escalation and approval chain to obtain needed help and approvals for any changes Collaborate with internal AspenTech resources (e.g. Sales Account Manager, Customer Advocates, Support Operations, Entitlement/Commercial group, and Finance) to expedite closure of Quotes Document all external and internal communications as well action plans for each pending SMS renewal Quote, using the Quote tracking form in the Customer Service CRM system Maintain the accuracy of the support entitlement data in the Customer Services CRM database Assist in resolving SMS invoice collection issues related to your assigned accounts Participate in other group projects and assignments as required Excellent customer service skills and a strong passion for customer service Exceptional written and verbal communication skills Strong attention to details and organizational skills Demonstrated ability to handle multiple priorities Ability to work well with limited supervision and within a dynamic team Strong proficiency in MS Office tools such as Word, Excel and Outlook Experience in using database-driven business applications (e.g. Finance, CRM applications)  Prior experience in managing and selling software maintenance services contracts a plus  Bilingual in Spanish, French, German or Italian a plus College degree preferred

Aspen Technology is an equal opportunity/affirmative action employer.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=493211-3-283