SYSTEM SUPPORT REPRESENTATIVE

Support primary and secondary customers within a multi-area region by performing updates, upgrades, maintenance, and disposition of mission planning hardware/software. Analyze software, hardware, and system malfunctions, and implement corrective actions. Deliver technical briefings for users of mission planning systems, software, and data (including classified and unclassified source data) as required. Support unit needs during exercises, daily training, deployments, and real-world contingencies. Provide SSR support/expertise as requested by the Mission Planning Systems Support Facility. Requirements: 3 years experience plus a Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline or Technical School Certificate related to computer systems or the equivalent military training.Knowledge, skills & abilities required:Understanding of mission planning concepts and aircraft performance factors is required; crew experience is highly desired.Understanding of airspace, airports, airways, and navigation aids.Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems.Knowledge of networking hardware/software over classified and unclassified government networks.Understand mission planning system functions and external interfaces to include setup and teardown procedures.Training & Certifications Desired:A+Network+Systems Security Certified Practitioner (SSCP)Microsoft Certified Desktop Support Technician (MCDST)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Engineer (MCSE)MUST BE A US CITIZEN. Must be able to attain and maintain a government security clearance.
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