Sales Account Manager

About the Company

 

Milliman is an international consulting firm that, for more than 50 years, has been evaluating risks and opportunities for clients in four major areas: health, employee benefits, life insurance and financial services, and property and casualty. One of the leading firms of its kind in the world, Milliman and its 2000 employees serve clients from more than 100 offices in the United States and overseas. Milliman Care Guidelines LLC, A Milliman Company, updates and publishes the Milliman Care Guidelines series, providing evidence-based clinical tools for hospitals, health plans, and other professionals in the healthcare industry.

Milliman Care Guideline’s corporate office is located in Seattle, Washington; however employees live and work throughout the United States and United Kingdom. 

 

Job Summary:

 

POSITION SUMMARY:

 

The Mid-Tier Account Manager is primarily responsible for the growth, retention and satisfaction of small and medium revenue accounts.  The Mid-Tier Account Manager works closely with Sales Executives on opportunities within the existing client base. The Mid-Tier Account Manager provides customers with ongoing support and develops relationships at key levels within the client organization.  The Mid-Tier Account Manager identifies opportunities in which additional Milliman Care Guideline’s products may enhance the attainment of the client’s business goals.

 

Responsibilities:  

·          Actively participates with Sales Executives in the renewal and new business activities that support business growth and retention goals

·          Enhance the relationship between Milliman Care Guidelines and the client, through consistent, effective interaction, with a results-oriented focus

·          Develop and maintain a level of customer satisfaction which results in a comprehensive list of client references

·          Demonstrate proficient knowledge of the Milliman Care Guidelines and the solutions they provide

·          Identify client needs, track and monitor issues, and develop and deliver solutions

·          Submit weekly report which outlines current activity and provides analysis of client business issues and action plan

·          Conduct, document and periodically update Client Business Assessments for strategic clients  

·          Partner with Training/Project Management/Client Services/Product Management/Marketing teams to establish  effective support system for clients

·          Respond promptly to requests from Director of Account Management for feedback and information 

·          Provide administrative support and other related services as needed (e.g. input account information into CRM system)

 

 

Minimum Qualifications:

 

        ·          Comprehensive knowledge of healthcare industry, specifically around health plans and/or hospitals

·          Demonstrated ability to work independently and exercise sound judgment within defined procedures and practices of the organization

·          Professional demeanor and polished presentation skills

·          Excellent oral, written and documentation skills

·          Ability to engage at management level within client organizations

·          Effective time management skills

·          Ability to travel (minimum 10% to 50% maximum)

·          Minimum 5 years experience in Account Management, preferably in healthcare

·          Proven track record of client growth, retention and satisfaction with mid-size accounts



      Education: 

 



·          BA or BS preferred

 



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