Sales Engineer - eStara

eStara is a leading provider of e-commerce optimization services designed to enhance online sales and ebusiness initiatives. Delivered in a software-as-a-service model, eStara powers the world’s most recognized brands -- including Continental Airlines, Chrysler, Dell Financial Services, and Superpages.com – to help them engage customers with the right form of contact at the right time to increase revenue, reduce Web site abandonment and improve customer satisfaction. eStara is owned by ATG (Art Technology Group, Inc., NASDAQ: ARTG). ATG is looking for a Sales Engineer to work on the eStara product Suite (Click To Call, Click To Chat, Call Tracking).
Responsibilities include:Preparing demos, documents, and presentations to assist eStara's sales force; Providing technical support escalation to the client services team on complex implementations; and responding to customer's RFPs.Testing and reproducing bug reports for the development team ; Actively participating in Sales meetings as the technical expert; Scoping custom project requirements for development; performing minor development work for custom projects on an SOW basis, assisting customers with integration using APIs;
Required Skills and Qualifications: BS in Computer Science, Computer Engineering or EE or MIS with several years experience in Software Development Strong experience in a customer facing role and a sociable personality Excellent Presentation skills and talent for verbalizing technical concepts Strong analytical skills Self motivated, with a high attention to detail
Desired Skills: Knowledge of TCP/IP Telecommunications protocols and networks principles Relational database design and SQL programming Experience with Unix/Linux server environment Server and client side scripting in php, perl, javascript, html, cssKnowledge of XML Voice over IP protocols and principles Knowledge of Call Centers basics and infrastructure (ACD, CTI, CRM)Travel 10%


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