Sales Support Analyst

Posistion Description:

Serves as Sales Support Analyst to PIC Sales Support Services Leader and Customer Segment Leaders with project management and sales support functions, as well as division and marketing liaison functions. Responsible for handling business analysis and various business related and operational tasks for the three segment leaders. Handles a wide variety of situations and conflicts involving these functions. Responsible for confidential and time sensitive material.

Project Management Duties:



· Provide internal project management for segment operational initiatives. Including:

Coordinates Business Tasks Required by Marketing (Screen Shots, Gathering info from Sales Team, coordinating content approval) Coordinates & project manages Accounting & Legal Projects Coordinates SLA requirements with ITS & CCC


· Perform follow-up of tasks assigned to other divisions and internal division resources to ensure timely and accurate completion

· Prepare for segment leaders, project updates and task completion reports,

· Prepares monthly states reports

· Coordinated sales’ contract negotiations with legal

· Project manages Request for Proposals / Information (RFP, RFI)

Sales Support Duties:



· Review commission request forms for completion and accuracy and record commission submissions for reporting purposes, gathers commission approval, handles commission disputes & issues between Sales and Accounting

· Serves as liaison for all three Segment sales teams for legal issue resolution

· Troubleshoot existing processes to determine root cause of issues

· Serves as Administrator of SalesForce.com for all sales teams

· Maintains pricing sheets & product listings

· Cover voicemail and email for sales staff while members are on vacation or unable to access their mailbox 



Marketing/Customer-related Duties

 

· Work with segment operations lead to coordinate marketing activities among segments and project manage marketing initiatives



Contracts and Agreement Duties:

 

· Ensure agreements, contracts and proposals are fully executed and properly delegate copies to the appropriate parties.

· Record and track all submitted contracts

· Monitor procurement orders tied to contracts

 

Reports :

 

· Gathers data and prepares SLA reports to customers & Sales teams

· Work with managers to assemble draft of weekly status report for segment sales support

· Review and verify billing reports



Qualifications:

 

· 1 to 2 years of experience managing projects.

· Work experience in a technical environment is strongly recommended.

· Must produce results within a structured and dynamic environment and respond quickly to changes.

· Excellent skills in general PC usage and Microsoft Office products.

· Self motivated with the ability to multi-task and manage on-going projects.

· Excellent verbal and written communication skills.

· Attention to detail and excellent organizational skills.

· Flexible and adaptable to changing priorities.


· Strong interpersonal, conflict resolution, judgment and negotiation skills.