San Francisco: Executive ITSM Consultant

EXECUTIVE SERVICE MANAGEMENT CONSULTANT

 

We think IT Processes are cool! Plexent is offering an amazing opportunity to like-minded people who want to work alongside the industry's top IT process talent.

Plexent is an IT Service Management company and leading provider of intellectual property based on ITIL®, CMMI®, CobiT® and ISO® standards.  Leveraging Plexent's exclusive intellectual property, itDNA®, enables our customers to lower their total cost of operation (TCO) through realizing best practices in process improvement with accelerated timeframes.  This includes IT Service Management (ITSM), Information Technology Infrastructure Library (ITIL V2 and ITIL V3) adoption, information governance and compliance, security audits and assessments, SCAMPI appraisals and organizational transformation.

Plexent is leading the industry in the institutionalization of knowledge and industrialization of information technology.  Our standard program approach to IT service development and delivery affords our customers measurable ROI – accelerated standards-based service management adoption, reduced timelines and significant cost savings. 

Our experience base is off the charts, and we’re looking for executive ITIL/ITSM consultants of the utmost caliber to join our team.  Our experts are proud of the people they work with and the customers they serve.  If you’ve got what it takes to confidently deliver dead-on expert advice to C-level customers in Fortune 500 organizations, we need to talk.

In addition to our direct customer base of Fortune 500 companies and government agencies, Plexent leverages its strategic alliances with IT industry leaders to provide standards-based service management transformation assistance globally, so the opportunity for international travel is there, too, if it interests you. 

The IT Service Management space is rapidly growing and we’re leading the charge.  Ranked in the top half of this year's Inc. 500, Plexent is recognized as one of the nation’s fastest growing tech firms.  Headquartered in Dallas, Plexent has also won numerous regional awards, including Deloitte and Touche's Tech Titan (since 2005), Dallas 100â„¢ (since 2006) and we were a finalist for Ernst & Young's Entrepreneur of the Year in 2006. 

This position is currently available in Austin, Dallas, Houston, Chicago, Washington, DC (Northern VA) or any other centrally located U.S. city if available to travel.

 

RESPONSIBILITIES

As a Plexent Executive IT Service Management Consultant, you will enjoy the personal, professional and financial satisfaction that comes with taking an industry-best company to the next level.  You will be responsible for leading the consulting process including assessment, design, implementation and sustained operation of ITSM transformations of Fortune 500 organizations. 

 

Plexent prides itself in hiring top-notch IT process talent.  Our customers trust that we bring the industry’s best to the table, so if you are looking for intriguing, challenging and dynamic opportunities to leverage your ITSM implementation experience and ITIL® expertise, then this position is likely a good fit. 

 

Certifications are important, but know that these openings are for true "trusted advisor" level consultants with track records of coupling their certs and expertise with the capability to build phenomenal and sustainable relationships with customers. 

 

Plexent invests a tremendous amount in each and every employee and commits to helping the best of the best become even better.  In addition to their strategic advisory consulting role, qualified applicants will be able to deliver ITSM certification and transformation training as part of our accredited training program.  

 

In addition to participating in exciting, leading-edge transformation consulting opportunities only available to a market leader like Plexent, you will also continue to expand your own skill set in Service Management though our generous education and certification program.  Individuals filling these critical roles will be instrumental in Plexent’s rapid growth by support recruiting initiatives, providing sales support and assisting in the ongoing development of Plexent’s itDNA®.

 

REQUIREMENTS

Ideal candidates will have significant implementation experience in IT Service Management based on ITIL® with the ability to effectively communicate and demonstrate applied knowledge covering the ITIL® service management lifecycle.

 

Specific experience with two or more of the following is a must: Business Continuity Management Availability Management Financial Management Configuration Management Change Management Incident Management Problem Management Release Management Capacity Management Service Level ManagementKnowledge Management Relationship ManagementSecurity ManagementService Desk

 Candidates must have a strong knowledge of process and extensive project management experienceCandidates also need experience utilizing a project management approach to implement ITIL® Service Management initiatives on large-scale IT Infrastructure projectsCandidates must demonstrate impressive written and verbal communication skillsAdditional experience with BCP/DR and Security Management is a plusSEI-authorized SCAMPI Lead Appraiser is a plusExperience in IT process automation is desirable A four-year degree is preferred

 

CERTIFICATIONSAn ITIL Master Certification or ITIL Practitioner Certification is required; however, candidates with an ITIL Foundation Certification and significant ITIL implementation experience will also be considered A PMP Certification is also preferred CISA and Six Sigma Certifications are a plus Secret Clearance is a plus

 

OTHERMost applicants will travel less than 50% based on locationTN Visa sponsorship and H1B Transfers consideredUp to $5,000 relocation reimbursement and cash back at closing of a home program available

 

BENEFITSFull medical, vision and dental Stock options Paid time off 2 weeks of training per year Training and Certification Reimbursement Certification Bonuses (Yes, we’ll bonus you when you achieve new certifications!)Equipment allowance Numerous generous/significant bonus programs

 

 

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