Solution Coordinator

Accuro Healthcare Solutions is the leading developer of next-generation pricing, coding, compliance, reimbursement and revenue management solutions for the healthcare provider marketplace. Ranked #26 on the Texas Technology Fast 50 and #47 in the Healthcare Informatics’ Top 100 Companies by Revenue, our company is growing rapidly with opportunities to match.

 

We are currently seeking a Solutions Coordinator to be a part of our Solution Center.

 

Accuro Healthcare Solution is a fast pace healthcare technology company that has a need for a Solution Coordinator. This highly visible position is responsible for providing multiple levels of support through various mediums for Accuro’s external and internal clientele. This position will be responsible for front-line support for the Accuro products.


Responsibilities:

 

Providing frontline and end-user support for internal and external clients On-call support for issues during extended hours and weekendsResearching client questions and processing requests Triaging issues to other departments as required Ability to take ownership of assigned tasks; Coordinate ticket follow-up, escalations and closure Logging and tracking call statistics and content Maintaining up-to-date knowledge of Accuro Healthcare Solution products Communicating notices of system/product upgrades and outages Coordinate and process all user requests for security access to Accuro Healthcare Solution products Other duties and projects as assigned

 

Qualifications:

 Detailed and Customer Service Oriented Excellent analytical and diagnostic skills Strong organizational skills and the ability to handle multiple priorities simultaneously Managed care experience or degree in healthcare field preferred Ambition, strong work ethic, and an upbeat attitude Willingness to work flexible hours, including an on-call rotation Excellent human relation skills with a customer focus approach Strong Microsoft application skills with programs such as Word, Excel, Power Point A desire to work in a team based environment and contribute as a team player

 

 

Accuro is pleased to offer a Total Rewards program with competitive salaries and comprehensive benefits including medical, dental, and vision plan options, life and disability Insurance, Paid Time Off Program, 401K with company match, tuition reimbursement and adoption assistance.

 

Local Candidates only; please no agencies.

We are currently accepting applications on-line. Calls will not be accepted at this time.

 

Due to the volume of resumes we receive, we will unfortunately, only be able to respond to those candidates who most closely meet our qualifications.

Accuro Healthcare Solutions is proud to be an equal opportunity employer.