Sr. Network Engineer for Dominant Global Leader

Senior Network Engineer

 

When was the last time you had a chance to join a company that was the clear, dominant leader in its space?

 “Business Process Management” can mean many things, but getting tangled in technical details doesn’t explain why you need to join Pegasystems now. Our platform helps the world’s largest companies manage their most critical and complex processes, but that isn’t the reason you’ll want to work here. Our Pega Rules Process Commander can help a company define, design, deploy and update powerful applications with convention-defying speed and agility. Grasping the scope of our competitive advantage is what will make you want to be part of new wave of growth

 

If you have ever used an application that lacked features you might have liked, but accepted that adding even small changes can take months or longer, you’ll appreciate this scenario:

 

Imagine a company with 24 departments that has 1,000 total users on its primary application, and each department requested custom features. Imagine all the changes were made overnight without touching the code and the application was ready the next day. PRPC can do that.

 

IBM ran independent tests on our platform’s performance, and we simulated 31,000 simultaneous users with response times of .5 seconds. We can add new product features for a single user while the rest of the community continues to use the application. This doesn’t even involve touching the code. For a real-world equivalent comparison, imagine trying to rebuild the engine of a NASCAR racer while driving it 190 miles per hour.

 

 If you could work for a company who could do that, or compete against it, which would you choose? This is what is being said about us, so why not come see how we do it?

 

http://www.allbusiness.com/services/business-services/4542573-1.html

 

http://www.intelligententerprise.com/channels/enterprise_applications/showArticle.jhtml?articleID=206504232

 

 

Key Result Areas:

 

§  Extensive knowledge of LAN, WAN, and data communication operations, analysis, and design.  The role requires a thorough knowledge of data communication protocols, access methods and architectures in a predominantly Cisco environment.

§  Able to manage a technical team of network and data engineers in a fast paced, dynamic environment.



§  Considerable knowledge and experience in setting up Cisco network components, specifically Cisco PIX firewall and access router. 

§  Considerable knowledge of network data communications and computer system diagnostic aids and tools and the ability to isolate and resolve hardware and software problems.

§  Knowledge of communication standards and limitations. Working knowledge of TCP/IP addressing and routing, SSL, FTP, SFTP and other OSI protocols is required. Understanding and working knowledge of cryptographic standards is a plus.

§  In depth knowledge of Microsoft Exchange Server and Blackberry BES server is key to this role.

§  Knowledge of network security management, access and authentication, data integrity, business recovery, operation environment requirements and physical security.



§  Ability to express oneself clearly and concisely both verbally and in writing. Experience with documentation of operational procedures and system implementation guidelines, is required.



§  Experience in Disaster Recovery methodologies and well versed in NOC monitoring functionality.



§  The successful candidate will be able to establish and maintain effective working relationships at all levels of customer and internal organizations.



§  Other responsibilities and key result areas will be assigned as required



Critical Competencies

 

Functional Expertise:

§  Ten or more years experience in the support of networks and network-connected devices.

§  7 or more years in a supervisory role managing technical projects.

§  5 years managing technical staff in an operational environment.

§  Strong experience MPLS and BGP.

§  Experience with Cisco Call Manager, PIX firewalls and Cisco Catalyst switches.

§  Possesses the appropriate level of technical/functional expertise and knowledge.

§  Understands and applies procedures, regulations, and policies related to areas of specialized expertise.

§  Utilizes technology-based tools and processes

§  Continuous learning and development

§  Customer service orientation

§  Results oriented

 

Behavioral and Interpersonal:

§  Understanding of 24x7 Operations and supporting remote users with demanding requirements.

§  Ability to effectively and efficiently manage complex projects that may involve other Pega departments and Vendor/Partner organizations.

§  Effectively communicate and report on technical status of systems; current and in process.

§  Mentor junior technical staff and provide guidance to grow the skill sets of those on that network team.

§  Work effectively with non-technical personnel to integrate technology with strategic business goals and requirements.

 

 

Supervisory Responsibility: Would oversee the Network Operations team and supervise technical duties, providing guidance and project management expertise on all network based initiatives.

 

Sphere of Influence: This role is critical towards supporting uptime for key Pega IT resources based not only in Cambridge, but globally as well. Areas of impact would be all remote offices, to include; Reading, Sydney, Concord and the Pega India development center.

 

This role is responsible for managing front-line support of remote user groups in the field as well as providing support for conferences, and Pega sponsored external events.

 

The Senior Operations engineer is responsible for bridging the gab between the Network Operations and Data Center Operations teams, and would also be responsible to provide input on project implementations, ROI analysis, and detailed research on current and potential technology improvements.

 

The Senior Network Engineer is critical in the management, maintenance and execution of the Pega Disaster Recovery solution and quarterly testing and validation of the plan.

 

This role would interface with Senior IT management and partner/vendors to insure maximum uptime of all critical Pega Network Resources and remote connectivity.

 

This role would also supervise all aspects of Pega Network bases security, and will perform regular internal and external audit of controls, and provide detailed reporting to IT Management.

 

The Senior Operations engineer will also be responsible for the overall quality of telecom and electronic messaging systems, and would act as a front line liaison between support staff and the Senior Director of IT Infrastructure.

 

This individual would be called upon to lead initiatives that interface with Pega Call products and our internal VOIP systems creating and managing the LAB environments and act as a liaison with the Engineering Frameworks group.

 

 

Education and Experience Requirements:

 

Minimum Level of Education:  Cisco CCNP, CISSP or CCIE

Type of Experience and Minimum Number of Years: 10