Sr. Principal Technical Support Consultant

Provide daily technical support through telephone, E-mail, and Web on AspenTech PIMS family of products including ORION and PIMS-AO. Help customers troubleshoot and resolve product related issues, convergence problems, model problems, install problems, etc. Document findings in AspenTech's issue tracking database and work with R&D to resolve the most difficult problems and our software (PIMS, Orion) product defects. Publish technical tips and insight through AspenTech's support website publishing. Provide consulting services (model building or enhancements) when necessary. Deliver PIMS and/or Orion training courses to AspenTech's customers, and provide short term consulting services using these software products when necessary.

ADDITIONAL RESPONSIBLITIES (Senior Level Positions):
• Have in-depth understanding of the theory and practice in the refinery industry with an emphasis on the planning and scheduling areas.
• Understanding of the theory behind Aspen PIMS and/or Orion products. Serve as technical expert and provide technical leadership in several specialized areas.
• Mentor junior level customer support consultants by virtue of broad experience and in-depth product knowledge and skill.
• Review unresolved issues to ensure proper resolution of customer's problems and provide second level support to complex problems through broader technical knowledge.
• Serve as one of the focal points for problem escalation and resolution.
• Assist in the screening and recruitment of new hires.
• Deliver training at all levels, both at customer site or through public course offerings.
• Be a key link with the development staff assisting them in the following areas: identifying defects, developing enhancements, and testing pre-release software.
• Execute modeling service projects.

 

  • BS/MS/PhD in Chemical/Petroleum Engineering or Operation Research, or equivalent, with strong background in refinery planning, scheduling and economics.
• 2 to 3 years experience with the building and maintenance of LP Planning system or ORION scheduling models.
• Senior level positions require 4+ years of direct experience.
• Strong customer interaction skills (written and verbal) are required.
• Must be willing to travel up to 25% of time, including international travel.


If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=496282-3-693