Sr. Product Manager - Service Delivery Platform

In this position you have the opportunity to drive the definition and delivery of our Service Delivery Platform that powers our next-generation voice and data self-service applications that deliver new levels of service effectiveness and user experiences. In this position you will be able to influence the direction of Network-based speech recognition. • Set the technical direction and drive long-term strategy/roadmap of for key elements of the Service Delivery Platform based on broader Nuance goals/plan, market dynamics and emerging technologies.
• Support sales team to drive broader business
• Work with engineering, operations and other teams to deliver products to market based on predefined goals (e.g. feature set, gross margins, revenues, delivery dates, etc.)
• Drive the prioritization, scoping, specifications, scheduling, and launch strategy for all initiatives related to your service products
• Develop roadmaps, MRD's and PRD's
• 3 - 8 years as a Product Manager for a enterprise software, voice recognition or telecommunications-related products
• 4+ Years experience in the telecommunications industry
• Strong understanding of call center technology (telephony, ACDs, call recording, Switches, CTI, speech/IVR applications) or strong understanding of other telecommunications markets/technologies
• Experience delivering a managed/hosted service
• Understanding of telecommunications technology
• Good written and verbal communication skills
• BS/MS in Computer Science or related degree is preferred
• MBA is preferred


If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=503226-3-443