Stamps.com Technical Support Representative

CUSTOMER CARE – TECHNICAL SUPPORT REPRESENTATIVE 

 

Do you want to work in a positive, upbeat, and casual dress environment, where you receive lots of perks such as free snacks and beverages? Are you looking for great pay ($15/hour to start) and amazing benefits including medical, dental, vision, 401k, educational reimbursement, and much more? If you're a dedicated individual and are looking for a great environment, look no further and reply to our posting!

 

We are seeking applicants to join Stamps.com’s experienced team of full-time Technical Support agents in Playa Vista, CA. We are a fast-growing call center that currently operates Monday - Friday from 6:00 AM to 6:00 PM Pacific Time (no weekends!).

 

This is an exciting position that provides you with exposure to the inner workings of an Internet-based software company. Stamps.com hires from within as much as possible and your technical support position will open up opportunities to be promoted to positions in other departments. Our technical support reps have gone on to be part of such varied teams as Research and Development, Data Center Operations, Help Desk, IT, Quality Assurance and even Corporate Sales and Marketing!

 

REQUIREMENTS:Customer service-oriented with friendly, upbeat attitude. Good telephone skills and excellent computer skills. Strong oral, written and interpersonal communication skills. Experience in troubleshooting Internet connectivity & printer issues. Extensive knowledge in a Windows Operating System (95, 98, ME, NT, 2000, XP) and good knowledge with the others. Solid background in Microsoft Office and other organizers.

 

PREFERRED QUALIFICATIONS:

· 1 – 3 + years of previous software experience desired.

· 1 – 3 + years of call center technical support.

· Bilingual (English/Spanish) skills are a plus.

 

Responsibilities include, but are not limited to: Providing initial support for customer inquiries via telephone calls, e-mails, faxes and letters. The majority of the work is incoming phone calls in a call center environment. Handling and resolving customers' software issues (Internet connectivity, printer configuration, general software troubleshooting) with the Stamps.com service and PhotoStamps product. Helping customers with account issues, online store orders and general presales questions when necessary, or retaining customers when they call to cancel.

The pay rate is $15 per hour within the 90 day introductory period and then changes to $16 per hour (plus benefits) after passing the introductory period. We offer great benefits— including medical, dental, vision, 401k, stock options, educational reimbursement, and much more!  You will also have the opportunity to receive a retention bonus for saving customers that would otherwise be closing their accounts.

 

How to Apply
Please send a cover letter AND resume pasted into the body of the message (or cover letter in the body and your resume attached in ASCII-text or MS Word format) to supportjobs@stamps.com Please include “TSR” or "Technical Support Rep" in the subject line.


 

PLEASE NO PHONE CALLS!  WE ONLY ACCEPT E-MAIL RESPONSES OR INQUIRIES.

 

 

Stamps.com® is the leading provider of Internet-based postage solutions. We were the first company to be approved by the U.S. Postal Service® to offer a software-only postage service that lets customers buy and print postage online.  Stamps.com has built a strong leadership position within the industry and continues to invest in core technology and marketing assets. The company targets small businesses, small and home offices and individuals through partnerships with companies including Office Depot, Microsoft, NCR, CompUSA, Earthlink, HP, Dymo, Vendio and the U.S. Postal Service. Stamps.com is a publicly traded company on the NASDAQ under the symbol STMP.

 

Stamps.com is an Equal Opportunity Employer and we comply with all applicable laws prohibiting discrimination against any applicant or employees on grounds of race, ancestry, place of origin, color, ethnic origin, citizenship, age, creed, sex, marital status, handicap, sexual orientation and pregnancy.