Support Technician

Description: WE have an OUTSTANDING opportunity for an experienced Support Technician!! Our client company is a national company that serves construction and property management firms. They have been in business for over 30 years and in the last 3 years have grown by 20%!!!!Responsibilities:  Supports customers in the field Provides technical phone support Working with QA and Product Management to identify issues and perform problem solving Deliver technical articles to customers for additional updates Help in training more junior peers Work closely with professional services teams to insure customers needs are met by contributing to users conferences and online training programsRequirements:  2 or more years using or supporting estimating software Outstanding customer service skills Ability to communicate effectively via phone, email, and chat support Experience with business accounting software and standard accounting practices Basic networking experience of Internet Protocols, Citrix, and Terminal Services Current business computing environment troubleshooting skills Automation tools, i.e. ACD, CRM, and KB Ability to quickly and accurately log customer activity and case resolution in our database, i.e. accurate spelling, typing, and grammar