Technical Support Analyst

Choose a career at CygNet and enjoy a dynamic environment where challenging and interesting work is part of daily life.

 

The Company:

A wholly-owned subsidiary of Visual Systems, Inc., CygNet Software, founded in 1994 in San Luis Obispo, California, is recognized as one of the leaders in the software and software services industry for our development and marketing of high performance, cost effective, and enterprise scale SCADA software solutions.  We are a successful and growing software development company providing real time data acquisition and management solutions to the Oil and Gas marketplace.  For additional company information, please visit our web site at www.CygNetSCADA.com .

 

To facilitate our continued growth, we are searching for additional team members in the following capacity:

 

Job Title:  Technical Support Analyst

 

The Opportunity:

 

· Provide technical support to customers via telephone, email, or remote assistance programs.

· Communicate with customers to ensure support needs are met.

· Function as technical liaison development staff to address development/product enhancement needs for the customer.

· Other responsibilities may include customer training and documentation.

· On-call duty shall be required.

· Travel may be required.

 

 

Candidate Attributes/Qualifications:

 

· BA/BS in Computer Science, Electrical Engineering, Process Engineering or related field; OR the equivalent combination of education and IT/SCADA software support.

· Understanding of Windows operating systems and applications.

· Strong problem solving, analytical, and written/verbal communication skills a must.

· Self motivated, detail oriented, and organized.

· Work independently and as part of a team.

· Ability to work with all levels of an organization.

 

 

The Perks:

CygNet Software offers a friendly work environment with a generous benefit package.  The benefit package includes medical, dental, vision and life insurance (premiums paid 100% for most plans), 12 paid holidays per year, generous vacation plan, 9 paid sick days a year, 401(k) and ROTH 401(k), profit sharing, health club membership subsidy, and competitive salary based on experience.  We are an equal opportunity employer.

 

The Location:

This position will be located in Houston, Texas or San Luis Obispo, California.

 

To Apply:

Submit your resume, references and salary history to Rebecca.Porter@CygNetSCADA.com