Technical Support Analyst for a SaaS-y HR software company!

Careers - Powered by Taleo!



At Taleo, we deliver on demand talent management solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry. 

 

As we progress through 2008, Taleo continues to solidify our leadership position as the leading provider of recruiting and workforce solutions.  Our continued growth has resulted in an exciting opportunity as a Technical Support Analyst within our Taleo Business Edition group.  Our Taleo Business Edition is customizable on-demand recruiting software delivered as a web-based service targeted to small and mid-size clients. 

 

We are seeking an energetic self-starter who will help us refine our existing support model.  You will be responsible for the development of processes and knowledge documentation, as well as working with our Sales team.  Additional duties include the following: Provide setup and configuration support requiring knowledge of HTMLPerform efficient incident management, while maintaining metric quotas Understand and assess customer-reported issues to determine prioritization Serve as an internal knowledge resource for other members of the Taleo organization Utilize knowledge of Internet and PC technologies to make solution recommendations Analyze and validate issues transferred to R&D ·  Manage and ensure documentation of assigned incidents, including internal and external communications Ensure every customer contact is handled professionally and with excellent customer care Learn, understand, maintain and contribute to internal support processes Analyze, develop, and improve internal processes Maintain strong adherence to Service Level Agreements Participate in special projects, as assigned 

If you thrive on providing exceptional support services, and can handle the pressure of being the “face” of a growing software company who is a leader in its space…then this job is for you!  You want a fast-paced environment?  Non-stop action?  Do you like the challenge of being an expert on multiple products and finding the right solution to a problem?  We have it all.

 

Do you have what it takes?

 

Our ideal candidate will have a bachelor’s degree and 3 - 5 years of prior software and/or technical support experience, including the ability to think logically, quickly, and creatively in resolving a variety of customer issues.  In addition, you will bring to the table the following: A passion for delivering excellent customer service, Hands-on experience with HTML; understanding of database, PC, and Internet technologies Resourcefulness with strong research, analytical and technical problem solving skills Excellent written/oral communication skills, including the ability to verbally present soft and hard technical subject matter to a variety of audiences Solid skills with the ability to multi-task and prioritize in a fast-paced environment Effective time and project management skills to push initiatives and results efficiently and effectively Familiarity with salesforce.com Customer Relationship Management (CRM) systems Ability to work with a globally distributed team

Come join our team and experience the Taleo difference!  We offer competitive salaries and a range of benefits.

 YOU MAY APPLY VIA OUR WEBSITE - www.taleo.com/careers